Feebie
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Re: Bank Feed linked to wrong data file
Thanks for the reply - but What would have been more helpful is if the email sent by MYOB that provided the confirmation of the bank feed, was NOT a do not reply email - how ridiculous Then, I could have sent an email back to say - hey this bank feed belongs over here... and they could have acted on it. Crazy idea. Instead - now I am wasting more time following either link that leads to a giant page of nothing much helpful or an AI assistant which usually once you waste more time you end up trying to speak to someone or writing it all down again anyway ... or lodging a request to move a bank feed which I now have to go back and find bank accounts and serial numbers - when it was all there in the original request, which a return email would have all the previous info linked to it. A little bit of common sense approach has been truly lost.33Views0likes0CommentsBank Feed linked to wrong data file
Hi there I have a client with two separate data files. We have had one data file in Business lite for a little while, and have recently migrated the other data file from a desktop version also into Business lite. I applied to have bank feeds to both - all signed correctly etc etc. One data file has been given both bank accounts. Can we "slide" one over to where it needs to be??47Views0likes2Commentstransfer an existing destop file to Busines Lite
Hi there I have a client whose data file is very basic - no wages, and I have had the file on my own desktop since it started a few years back. It will be more convenient now to put it into the cloud, and now is a good time as the file is up to date to end of June 2025 It is version 2025.5.1.3 AccountRightStandard AU 2025.5.0 - it is password protected Can you please tell me what I need to do to convert this and put a subscription in place for the owner of the file (who already has an online subscription for a different company). Thank youSolved104Views0likes3CommentsRe: BANK feed not up to date
Thank you for your reply. I did contact MYOB support by phone - twice - the first time they hung up on me. After searching for what to do quite thoroughly and not finding an answer, I rang back and after a bit more time of waiting around there was a simple solution that I couldn't find written anywhere. For those also missing bank feed transactions: On the Bank Feeds window (desktop) usually the bankfeeds will just appear when you click on your account number - if they dont - then click next to it where it says GET BANK TRANSACTIONS. - Log in with your usual email and password and this triggers the bank transactions. Granted I then received all the missed transactions since 2021 which I had to un-approve & hide until I got up to my last rec. But better than chasing an answer all day long.68Views0likes0CommentsRe: Pay reversal not being seen to match up in transactions
Thanks for the reply. I just did a manual rec - the ins and outs are correct - they just don’t match up. It was the employees choice to completely refund the money and we do another pay run- which is what we did. I’ve been having issues with bank recs and put a different post about that in the bank rec section! Also - I’m having to to get into the forum on my iPad as for some reason I can’t login from my laptop - I’ve tried deleting the cache - all of it, rebooting, and logging in both from the Google search and from my.myob (which I can get into) - but when I click on community forum, it gives me a message Internal Server Error ? Would you have any idea about that ? **sigh**123Views0likes4CommentsBank rec dates are out of sync
I’ve been having issues with bank recs for a little while and have to ask for an actual bank statement so that I can do a rec to end of month. I process the book work monthly - so I do not receive any further information for the beginning of the next month. When I match the transactions and try to rec to end of month date - it doesn’t reconcile. When I do a manual rec and mark off the transactions manually, the bank reconciles to the end of month. But - when I change the date on the back rec to the end of the month - it recalculates and is out again - if I extend the date to the current date (usually 4-7 days into the next month) then it will reconcile, but only if I untick anything that has been auto-ticked into that month. So, then what I’m left with is the bank rec balancing to the actual bank statement for the end of the month, but showing the rec date as the 6th (say) of the following month. There is no way of changing that date to be the end of month date without it recalculating and showing an outage - which is incorrect. I would think that I should be able to print a bank rec to the date that I’m actually reconciling to.Solved80Views0likes1CommentPay reversal not being seen to match up in transactions
Hi there we had an instance where an employee who is paid not by electronic banking, but by direct banking transfer thru the actual bank, was overpaid. The owner who processed the pay rang the employee and the employee was happy to pay back the money into the account, we reversed the pay and processed a correct one and paid that to the employee. Now reconciling the bank, the first transaction - the overpaid amount matched off fine. The reversal is sitting in the bank account, but not showing up in the transactions to match it against. As stated before, we do not use the electronic banking feature for the pays. How do I match the reversal sitting in the bank account, against the actual payment that went into the bank showing on transaction feed, when the reversal doesn’t show up in transactions to match against? Thank you.223Views0likes6Comments