Hi there
I have a client with two separate data files. We have had one data file in Business lite for a little while, and have recently migrated the other data file from a desktop version also into Business lite. I applied to have bank feeds to both - all signed correctly etc etc. One data file has been given both bank accounts. Can we "slide" one over to where it needs to be??
Hey Feebie,
Thanks for giving us the details about your client’s two Business Lite files and the bank feeds mix-up. You can get one bank feed moved across to the right data file. Make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. Once they’ve grabbed a few details from you, they’ll do the transfer behind the scenes and make sure those bank accounts end up where they should be.
Cheers,
Doreen
Thanks for the reply - but What would have been more helpful is if the email sent by MYOB that provided the confirmation of the bank feed, was NOT a do not reply email - how ridiculous
Then, I could have sent an email back to say - hey this bank feed belongs over here... and they could have acted on it. Crazy idea.
Instead - now I am wasting more time following either link that leads to a giant page of nothing much helpful or an AI assistant which usually once you waste more time you end up trying to speak to someone or writing it all down again anyway ... or lodging a request to move a bank feed which I now have to go back and find bank accounts and serial numbers - when it was all there in the original request, which a return email would have all the previous info linked to it. A little bit of common sense approach has been truly lost.
