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KellyKellyProp's avatar
KellyKellyProp
Experienced Cover User
1 month ago

Invoice paid by wrong client

We manage an Owners Corporation which we issue the invoices from MYOB to the individual clients we manage through our R/E business. The invoices are paid from the rental funds back to the OC. I have accidentally paid an invoice meant for one client, from another clients funds. 

I have refunded the client from the bank account, and also created a sales return (credit) for the refund.

I have also deleted the payment from the invoice that is now outstanding, but now my bank rec is out by that much. How do I apply the credit/refund for the client to the payment that was received so the invoice still remains outstanding for the other (correct) client? 

 

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi KellyKellyProp,

     

    Nice work! You've already done the hard yards. At this point, the only thing left is to record the payment the right way so everything lines up again.

     

    What you'll want to do now is:

     

    • Record the payment against the correct client's invoice (the one that should've been paid in the first place)
    • Make sure it's allocated to the same bank account the money actually hit
    • Once the payment is applied, your bank rec should fall back into balance and the invoices will be sitting exactly where they should be

     

    So in short, refunds and credits are all sorted. It's just about re-entering that payment against the right customer to finish the loop.

     

    Regards,

    Sai

    • KellyKellyProp's avatar
      KellyKellyProp
      Experienced Cover User

      Hi Sai,

       

      The correct client hasn't paid yet, that is part of the problem! But I have fixed my query myself - I have just applied an overpayment of that amount to one of their invoices that was already paid, which created a credit that I have refunded to them (which leaves the original invoice as outstanding).