Forum Discussion

KellyKellyProp's avatar
KellyKellyProp
Experienced Cover User
4 months ago
Solved

Invoice paid by wrong client

We manage an Owners Corporation which we issue the invoices from MYOB to the individual clients we manage through our R/E business. The invoices are paid from the rental funds back to the OC. I have ...
Invoices
  • KellyKellyProp's avatar
    KellyKellyProp
    4 months ago

    Hi Sai,

     

    The correct client hasn't paid yet, that is part of the problem! But I have fixed my query myself - I have just applied an overpayment of that amount to one of their invoices that was already paid, which created a credit that I have refunded to them (which leaves the original invoice as outstanding). 

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
4 months ago

Hi KellyKellyProp,

 

Nice work! You've already done the hard yards. At this point, the only thing left is to record the payment the right way so everything lines up again.

 

What you'll want to do now is:

 

  • Record the payment against the correct client's invoice (the one that should've been paid in the first place)
  • Make sure it's allocated to the same bank account the money actually hit
  • Once the payment is applied, your bank rec should fall back into balance and the invoices will be sitting exactly where they should be

 

So in short, refunds and credits are all sorted. It's just about re-entering that payment against the right customer to finish the loop.

 

Regards,

Sai

KellyKellyProp's avatar
KellyKellyProp
Experienced Cover User
4 months ago

Hi Sai,

 

The correct client hasn't paid yet, that is part of the problem! But I have fixed my query myself - I have just applied an overpayment of that amount to one of their invoices that was already paid, which created a credit that I have refunded to them (which leaves the original invoice as outstanding). 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home