Payroll

[JenWil1962]

Serious isssues with Payroll for new financial year, need urgent help. 135 staff to pay and error when trying to record payroll. Took me to Web Browser and error was "failed - network error" tried another 2 times, same errors. Then I notice the payroll has recorded 3 times and sent through to ATO.

Started the process of reversing pays that have beeen recorded too many times - only half way through after 2 days. Have noticed once the pays are reversed and the one pay that should be recorded is left, Payroll figures seem ok for staff that has been fixed, except the figures with the ATO through the STP are stating a zero amount.

Also no leave has been accrued- (leave is on the payruns) but against staff no change in leave accruals from last pay.

Need solutions quick please.

[Yanike_S]

Hi @JenWil1962 

I am sorry to hear you are having issues with your payroll. I am happy to look into this for you. What are the last 4 digits of your serial number and company file ID (Help>>About Accountright)? Also, could you upload the error log? 

[JenWil1962]

Thank you, do not have an error log to upload, can just see that things are incorrect.

I was on hold yesterday with MYOB for 2 hours and 40 mins, then spoke to a so called payroll specialist for half an hour and she then stated she would need to call me back in half an hour. Never received a call.

I am trying to work through reversing the 2 extra pays that were recorded for each employee (136 employees) so reversing 272 pays. During this process once reversed 2 of the 3 pays, the ATO figures are at zero. Also the leave entitlements have not accrued - payroll reports show 3 pays in figures, once reversed the payroll figures are balancing for each employee as i work through them, but ATO figures do not reflect correct amounts even after a zero payrun to update.

I will keep working through the reversals, but need a fix for the figures reported through STP to ATO and entitlements.

This has added hours and hours that I do not have readily available

Last 4 digits of serial number: 3944. Company file ID: 1

[Yanike_S]

Hi @JenWil1962 

Thanks for the information. I have run a script over your file that should solved any errors within the software.

What was the payment date for each of the 3 pay runs that were sent in error? Reversing your payrun should solve your leave entitlement accrual. Make sure to do a $0 payrun dated 30 June 2021. 

[JenWil1962]

Payment date of the payruns was 07/07/2022. The first pay run of financial year.

We pay fortnightly and this was the first on FY

[JenWil1962]

I am part the way through reversing each staff members payroll 136 staff x 2 payruns, the ones that have been done - the accruals are not correct. even after testing a couple that have been finished and a zero pay run done.

Very time consuming to reverse each and every staff x 2 pays, then each time it reports to ATO

[JenWil1962]

Zero payrun are not updating ATO STP figures. Have reversed all pays and balanced to correct figures, How do I get the figures to be correct in what has been reported to ATO when zero pays are not working.

Also after reversing all 272 pays I have an amount sitting in electronic clearing account that I am unable to clear against anything. Please help

[Yanike_S]

Hi @JenWil1962 

I am sorry your ATO figures still have not updated. Could you just confirm what date you processed the $0 pay? I mistakenly told you to process this for the previous year as I assumed it was a payrun from last payroll year. If you processed the payrun for this year, please process a $0 pay dated in this financial year/Send update event (if you are on STP2). 

Also take not that this updates the current year-to-date payroll totals, not any previous reports. If the reports are incorrect it’s ok, you just need to make sure the YTD amounts that you are sending the ATO are always correct.

To remove a transaction from the Prepare Electronic Payments window, you download the bankfile and discard the ABA file. 

[JenWil1962]

Thank you for your help so far. I have cleared all transactions form the electronic clearing account and with nothing left to clear it has balance still of a large amount.

In our P & L for 1/7/2022 to 11/07/2022 we have negative amounts in payroll expenses, the register summary is zero for some staff and negative for other staff. The Payroll summary has correct figures.

I am getting very uptight about this as nothing is working, have done zero payrun at 30/06/2022 and zero payrun as at 10/07/2022 and nothing is changing.

I am unable to understand how this can even happen, (payroll recording 3 times), I have wasted so much time on this, reversing pays 272 times, zero pay runs, checking figures, need a fix before Monday 18/07/2022 when we have a new fortnight to pay. Please help...............

[Yanike_S]

Hi @JenWil1962 

First of all, you can process your payrun coming Monday, as STP/the errors in your software can be updated at any time.

It seems the pay reversals haven't processed as intended. The Profit and Loss and the electronic clearing account should balance after the payroll reversals.

Before we can fix leave accruals and the ATO figures, we will have to make sure all the transactions are recorded correct in your software.

You mention that your Register Summary report is $0. This report gets its data from the employee card>>Payroll Details tab>>Pay History. This usually indicates that a manual change has been made to the employee Pay History. This means that the YTD verification report will never be right as it is getting the wrong amounts from the Pay History.

The Activity Summary report gets its data from the pays processed through Process Payrol. The Activity summary and Register summary should always be the same. The only reason for a difference is if you have started processing payroll in the software part way through the year and entered opening balances in the employee Pay History.

If they are different, it indicates that a manual change has been made to the employee Pay History. This means that the YTD verification report will never be right as it is getting the wrong amounts from the Pay History.

Could you send me the following screenshots via Private Message so we can investigate this further?

Filter by 2 employees:

• Payroll>>Employees>>Payroll Advice
• Payroll>>Employees>>Activity Summary
• Payroll>>Employees>>Register Summary
• Payroll>>Transaction Journal>>Payroll Journal 

Note: you can't add documents to a private message; you can take screenshots of the reports by using CTRL+Shift+S and upload these as Photos.