Unable to Connect

[Jass89]

Hi, 

Unable to connect to Payroll, then unable to connect inculding logging into Myob.

Please can this be resolved today, so I pay our staff.

Thank you.

[Komal_S · Accepted solution]

Hi @Jass89 

This is happening due to an issue we are experiencing whereby clients are receiving a timeout error while trying to login to the online services. Our product team is investigating this at the highest priority and I will post an update on this thread as soon as it is resolved.

I do apologise for any incovenience caused due to this. 

[Chellie2]

i am having the same problem.  Can't get any one on chat or on the phone

[CloverQ]

Hi @Chellie2 

Sorry to hear you are also affected. Please find more information in this sticky post:

Unable to log into my.MYOB accounts - 504 Gateway Timeout error (05/05/2020)

We'll provide updates there once there's progress, please feel free to subscribe to it. 

[Chellie2]

this does not help get our payroll done.  its a difficult enough time as it is and people are relying on their pays.  What is the ETA on this being fixed because banks have cut off times also