On hold for 1.41 hours!

[KK006]

I've been on hold this morning for an hour and 41 minutes just to get a confirmation code so I can use MYOB to print invoices. Seriously?!?!? 

Is there any other way to get this code?

[Sam_R · Accepted solution]

Hi @KK006,

Thanks for reaching out, however, sorry to hear about this. 

So that I can assist you further with this, could you please send me a private message with the following details:

• Serial number
• Company File Code

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Confirmed file via PM - Resolved 6/10

[KK006]

Thank you Sam.

Wish I had done this in the first place instead of being on hold so long. As easy as a PM!

[Deathstar3]

Hahahaha, i'm currently 1 hour and 22 minutes on hold.  I'll beat you soon

[KK006]

Click on the link above on the "private message" and ask if you can speak with someone about your problem. As soon as I did the PM thing and Sam sorted me out I had a notification that the chat session I was in (waiting in a que) was ready as well. That's Murphy for ya. 

[daniel116]

I have been trying for three days to speak to support. Today alone was on hold for 4 hours only to be cut off

Since wednesday we have been on hold for more that 12 hours 

[daniel116]

sorry to hear that - I'm nearly 5 hours today 

[Deathstar3]

I spent 1.5 Hours on online chat yesterday only to be told they couldn't help and to call them.

I said why dont you get someone to call me to save me waiting hours.  "We dont have that facility"

[Steven_M]

Hi Everyone

We do have some excellent support options available that don't involve contacting our phone-based teams. Check out this post for a full range.

In saying that, you are always welcome to post on this Forum. I'm sure the MYOB Community would be happy to assist.

[daniel116]

Steven

no offence but your response is totally rediculous.

If the forum was able to help do you think I would spend now 13 hours in 3 days waiting for tedchinical help.

Funny how you guys are quick to charge the monthly fee with no regrds to assistance in a timely fashion