Over the last 12 months we chatted with hundreds of clients and partners around Australia and New Zealand. And we heard you loud and clear—you want a snappier AccountRight that brings back the famili...
Updated 12 years ago
Version 2.0
Blog Post
Hi all,
Earlier today we discovered an issue within the AccountRight 2013.01 update released yesterday afternoon to clients. This affects split payment and spend money transactions.
Our product development team has investigated the issue, know how to fix it, and are now working on delivering this fix as their top priority.
We will update clients and Partners about when the fix will be available later today.
To identify whether you are impacted, please ask yourself these questions:
1. Have you created spend money transactions where one transaction uses the same account on multiple lines? (ie. you’ve split the spend)
2. Have you created any spend money transactions where the GST was more or less than 10%?
If you have created such transactions, please follow the two steps below as a work around until the fix is available.
If you are not sure whether you have created such transactions, then run a trial balance report for the month of April. If all balances, then run the same report for May. If that doesn’t balance, then it appears you are affected.
If you are affected, here’s what you do to work around the issue prior to receiving the fix:
1. Use purchases instead of spend money, and ensure you setup a supplier card to use purchases. This workaround is suitable for AccountRight Standard and AccountRight Plus clients.
2. Enter two spend money transactions – This workaround is suitable for AccountRight Basics clients.
If you have any issues completing the steps above, please contact the MYOB client services centre via 1300 555 123 and we will be happy to assist.
We apologise for any inconvenience – we understand the importance of your business accounting needs.
All the best,
Jason Hill
Community Manager