This update addresses issues reported by customers with the new remittance features in AccountRight 2015.4, which we released earlier this month (see what changed in 2015.4).
If you send remittan...
Updated 10 years ago
Version 1.0
Blog Post
Hi marki,
Sorry to hear you are having issue upgrading AccountRight.
What version of AccountRight are you currently using? Are you using Server Edition or the PC Edition? Were you trying to upgrade using the in software upgrade prompt, or did you download the installer from my.MYOB? Was there an error code with the 'failed to install' error message?
Generally speaking, if you run into issue updating the new AccountRight, it can often be solved by uninstalling existing AccountRight then install the latest version directly. You can log in my.MYOB > My Products > download to download the installer.
If you need urgent help or do wish to speak to someone, please feel free to contact our Support Team. We've been reviewing our support options in the last several months, you shall experience a much shorter waiting time compare to earlier days.
Please feel free to let us know how it goes.