Blog Post
Haydes
7 years agoMYOB Product Team
Hi DonnaWardlaw
This sounds like the file type was downloaded without a .exe file extension. The solution for this one is by renaming the file you downloaded to add .exe at the end of the file name and then double clicking to install the software.
For some help on this, I recommend checking out my reply to a similar post: Can't download version 2018.1 sucessfully
Please let us know how you go.
Cheers,
Hayden
MYOB Partner/Social Support