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Updated 6 years ago
Version 6.0
Blog Post
Hi there,
We recently upgraded our client (which is an accounting practice) to Accountright 2019.1 and ever since then we have discovered an issue with the MYOB API and version 2018.4 company files.
Any version of MYOB Company files can be opened fine.
However they use 3rd party software such as Reckon Syncdirect to collect data from the MYOB company files into their Reckon programs. They can successfully collect data for every single version of MYOB Company files except 2018.4 files. This wasn't an issue until after the Accountright 2019.1 update.
Reckon Syncdirect support have confirmed this as an issue regarding MYOB Accountright 2019.1 and have sent out a email statement to all Reckon Syncdirect clients as it affects all of them.
When I tested going to the MYOB API URL itself, it will bring up a list of the company files as expected and when clicking on a 2018.4 file AbsoluteURI link and authenticating, the browser just goes to a blank page. Doing the same action on any other version company file loads data regarding the company file fine indicating the issue is definitely within the MYOB API/program.
Are you aware of this issue and is there a fix for this released yet as it is not just affecting 1 client but many clients around the world using this program.