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The AccountRight Blog
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We Won Big-Canstar Blue Most Satisfied Customers Award 2023!

PriyaSelvaraj's avatar
PriyaSelvaraj
MYOB Moderator
2 years ago

🏆Thank you for helping us get there - We’re proud to announce that MYOB has won the prestigious Canstar Blue Most Satisfied Customers - Small Business Accounting Software award for 2023!

Emma Fawcett, General Manager of small and medium-sized enterprises at MYOB shares: “Our accounting software for small business scored five stars for overall satisfaction and five stars in each satisfaction category — value for money, reporting, ease of use, design, functionality, ease of integration and client service!”

"Our customers drive our world, so it’s so satisfying to hear we’re making a real difference to them and their businesses.”


🌟See the full results and learn more here – https://bit.ly/3rgyHIq

Updated 2 years ago
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  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    MYOB Moderator
    12 months ago

    Hi Louise_xoz 

    I totally understand your concern about the support experience. We hear our customer's feedback and are always committed to improving our products and services. With respect to support, we want our customers to find support faster and our team is committed to resolving their queries at the earliest. If you like to discuss more specific issues, please reach out via direct message and our moderator team will ensure to provide the relevant support.

    Thanks,

    Priya Selvaraj

  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    MYOB Moderator
    12 months ago

    Hi H-TS 

     

    As a valued loyal MYOB user, I really appreciate your honest feedback.  I do realize the better functionality won't be an immediate change but would like to assure you that we are actively working to make our products more reliable. Your valuable feedback is heard, and I will pass this on to the relevant team for future improvements. I do understand the challenges you are facing with 2 platforms and if there is anything that you require from a support perspective, please reach out to our moderator team and we will provide you the required support.

     

    Once again, thanks for your understanding and continued support.

     

    Cheers

    Priya Selvaraj

  • mscheurer's avatar
    mscheurer
    Experienced User
    12 months ago

    I'm starting to think I should have gone with Xero instead of MYOB, not a lot of happy customers...


  • DuncanS's avatar
    DuncanS
    Ultimate Partner
    12 months ago

    PriyaSelvaraj mscheurer H-TS Louise_xoz AlanT 

     

    In my view, AccountRight is a better product than Xero.

     

    Xero users put Income Tax in the middle of a Profit and Loss.

    It appears Xero has no Headers/Indentation/Header Totals ie a flat line P&L.

    I recently raised a case with Xero because a Xero Gold Partner did not allocate Current Assets/Non-Current Assets correctly was told to track the case myself but cannot log in to Xero as I do not use the Xero app. Changed my email address and now have 2 Accounts with Xero.

     

    I understand Xero has a open year file.

    One can only hope MYOB continues to allow Users to lock a file once the Tax Return has been lodged.

    Had a online meeting with Malinda a MYOB Product Developer was told MYOB Business now has a open file,

    In my view, this is dangerous for Data Entry - was told that Tax Accountants wanted flexibility when Tax Return revisions are required.

    I would strongly advocate that a closed file is the best position.

     

    Over the years, I have certainly enjoyed the interaction on the MYOB Community.

    Maybe, I have helped MYOB Users and Business Owners.