Hi everyone, One more update to this post (27/11/24) The changes for inactivity went live today on the 27th November. Specifically for AccountRight, many customers encountered unexpected crashi...
Updated 5 days ago
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Just spent over an hour trying to get on to MYOB finally got someone who advised that I set up the SMS code to my phone as our email code was taking 20 minutes to come through then you would put it in and of course it was no good (took too long) . Thats fine that it now comes to my phone but I dont work every day and what about when Im on holidays. He said wait a few days and see if the email works again otherwise WHAT? No help its a bloomin joke.
Hey Lloydy
I'd recommend double checking that the computer/device time and date settings are set to automatic. We've found sometimes with 2FA codes coming via email, if the email server time and computer settings are out by a few seconds it can impact how those codes come through.
You also have the option of setting up an additional 2FA method in case you aren't able to access the original method of getting the 2FA codes, more information and instructions can be found on this page. Let me know if you have any further questions.
Thanks Amanda my MYOB and email are on different computers. I have set up SMS on my mobile but I only work 3 days a week and go on holidays so we need to have it on another device in case Im not there. They told me to try with email again next week. Will see - I dont have a lot of confidence in them