Blog Post
I agree, so frustrating and frustrating that we can no longer pick up the phone and dial someone from MYOB so they can quickly walk you through the hiccup.
It turns out we can still call, and my wait time the other day was "only" 45 minutes, which was as long as a live chat takes by the time you wait 3-5 minutes for every reply.
The number is just buried very deep on the contact us page.
And at least on hold, you can do other things whereas on live chat, I feel like I have to sit and stare waiting for a response or risk being disconnected for not replying quickly enough to one of their messages.
Oh gosh, I wish I saw this earlier.... you are so right, the time delay on the chat wait is HORRENDOUS!!! How you put it was exactly how it was. On there staring at the screen for an hour with those delays.
I am going to save the support number.
Thank you again for taking the time to send this.