We're On It.
🚨 Update:
We've received word from our tech team that the digital handshakes are now sticking the landing, and the issue is resolved! If you continue to experience issues or need to get help for Solo, all you need to do is tap More > Digital Assistant in Solo and we'll be on the case.
Original Post:
Hey everyone 👋
We’re seeing a few cases where customers are hitting an error when trying to connect their Commonwealth Bank (CBA) or BankWest account in Solo. Instead of a successful connection, you might land on a blank screen with an error message.
📌 What’s going on:
It looks like the secure handover between CBA and our app isn’t completing properly. Think of it like a digital handshake that didn’t quite stick the landing. It’s not something you did wrong - and it’s not something you can fix on your end either.
✅ What we’re doing:
Our tech team is already investigating and working to sort this out as quickly as possible. We know how important it is to get your bank feed connected smoothly, and we’re on the case.
