Connected Accounts delays in Solo? Let's take a closer look 👀
1 MIN READ Hey Solmates 👋 We've heard recently that some of you are seeing issues with Connected Accounts—like transactions not showing up on time, or sometimes not showing up at all. Normally, those transactions should appear in Solo within 2 days, but lately, things have been a bit... unpredictable. Our team is on it! They’re looking closely at what’s happening so we can get things back to normal for everyone. Right now, we haven’t found a specific cause or a certain bank behind the trouble, but we’re listening and want to keep you in the loop every step of the way. If you’ve noticed missing or late transactions (longer than 2-3 days), we’d really appreciate if you could let us know here in the comments, or by reaching out through the app (just tap More > Digital assistant). Every bit you share helps us track down the issue faster 🙌 Huge thanks for your patience and for speaking up when things feel off. We’re here, ready to update you with progress and workarounds along the way. We’ve got you 💜✅ FIXED - Bug Alert: "Unable to load accounts. Check back later."
1 MIN READ Update: Hey Solmates 👋 As of 9:00am AEST this morning, we've received word that the disruption affecting Connected Accounts in Solo has been smoothed out, and we're back on the air! Thanks again for sticking with us while this was patched up, what follows below is the original post from Friday afternoon: Original Post (11th July) We're receiving a number of new reports related to an issue with Connected Accounts where upon loading Solo, the spot where your accounts would normally show up display a message that reads "Unable to load accounts. Check back later." What's going on Since 12:38 PM AEST, our team has identified a disruption which results in a 503 error, this results in the error message being shown in Solo. Our teams are currently investigating further. What we're doing We're standing by for updates from our teams as they are hard at work fixing the service disruption. We'll provide updates along the way as we learn more about what caused it, and when we can expect a fix. Thank you for hanging in there while we investigate this one further! If you need a hand, please comment below or reach out to us via More > Digital assistant in the Solo app. We've got you! 🙌Heads up for Bank Australia users: we're on it!
1 MIN READ Hey Solmates 👋 We're hearing reports of Bank Australia customers experiencing an issue with Connected Accounts in Solo, and we're on the case! What’s happening Some transactions from Bank Australia are showing up in Solo with the right dollar amount, but the description isn’t matching what you see on your bank statement. So instead of seeing “Solo Café - $5.50,” you might see something less clear in Solo. As you can imagine, it makes things way murkier than we'd like! What we’re doing We’ve already raised this issue with our mates at Adatree (they help us connect with banks) and are pushing for it to be sorted as soon as possible. Our team is tracking every case and doing our best to make sure your transaction data lands how it should. We’ll keep you in the loop with any big updates as they come in, and we really appreciate when impacted Solmates make themselves known ☺️ If you spot anything odd or just want a hand, drop a comment here or reach out through the app by tapping More > Digital assistant. Thank you for flagging these issues so proactively, and for your patience! Hang in there while we look under the hood and get your transaction data into tip top shape - we've got you 🙌✅ FIXED - Heads up for NAB users: we’re onto it
2 MIN READ Update - June 27th, 2025 Hey Solmates 👋 We’ve got some long-awaited news that’s sure to brighten your day, drumroll please 🥁... As of today (June 27th), NAB has made the adjustments needed to resolve those pesky 404 errors when connecting your bank account to Solo! 🎉 Over the past few weeks, NAB’s data hasn’t been playing nice with Open Banking (the clever tech behind Connected Accounts). It’s been a tough nut to crack, with teams from all over jumping in to tackle the issue. We really appreciate your patience while we worked through this. That said, we don’t just want to close the loop here, please try reconnecting your NAB account. If you hit any bumps or have questions, we’re always here, standing by to help. Let’s make sure everything lands smoothly from here on out. If you need a hand, please comment below, or reach out to us via More > Digital assistant in the app! Original Post If you’ve been trying to link your NAB account through Connected Accounts and hitting roadblocks, yep, you’re not imagining it. There’s a known issue affecting NAB connections, and we know it’s causing a real headache. Here’s what’s going on NAB’s data isn’t playing nice with Open Banking (that’s the tech behind Connected Accounts). That means some Solo users are getting stuck, especially with newer NAB accounts, or when NAB doesn’t send through all the details we need to complete the setup. Sometimes it looks like everything’s working… and then boom, error page. Not fun. Here's what we are doing We’ve flagged this with our mates at Adatree (they help power Connected Accounts), and it’s been escalated to NAB’s tech team. While we wait on a fix, we’re doing everything we can from our side, keeping a close eye on things, improving how we handle patchy data, and rolling out behind-the-scenes updates. If you’ve had a failed attempt, it might be worth trying again after a short wait. We’re on it, and we won’t rest till things are sorted. As always, if you need a hand, comment below, or reach out to us via the Digital assistant in the app! Thanks for sticking with us. You’ve got this, and we’ve got your back.Mobile Text Scaling – We’d Love Your Input.
1 MIN READ Some users have mentioned that when they adjust text size on their phones, Solo doesn’t always respond the way it should. We know how important accessibility and usability are, especially on mobile. This isn't working perfectly (yet), but we’re keen to improve it. If you’ve experienced this or have thoughts to share, please vote and leave a comment. Your feedback helps us prioritise what matters most to you.
