Introducing Passkeys: a more secure way to sign in to Solo
3 MIN READ Passkeys are one of the most secure ways to sign in, full stop. They use your device’s built-in security, like Face ID or your fingerprint, so there’s no password to forget, reuse or hand over to the wrong place. Here at MYOB, we take the security of your financial records and services seriously. That's why MYOB is rolling out Passkeys across all MYOB products, including Solo (you can read that announcement here). Smarter, safer, and honestly, kind of brilliant. Let's break down what that means for you. 👇 What even is a passkey? 🔑 A passkey lets you sign in without typing a password. Instead, your device proves it's you. How do Passkeys work and how can you can set one up for Solo? How it works: Tap Sign in with a Passkey Your device asks you to confirm your identity using biometrics or your PIN Your device and Solo do a quick, secure handshake in the background Your sign-in details never appear on screen and are never shared with MYOB. How do I set up passkeys for Solo? It’s easy, and it only takes a few minutes: To add a passkey, open a supported web browser and go to the Account security page in My Account. If prompted, enter a 2FA code using your existing 2FA method or a recovery code. In the Sign in section > Passkey, click Add. If prompted, complete a 2FA check, then click Continue. Click Create a passkey. Choose where to save your passkey (for example, your device, browser or password manager), then follow the prompts to add the passkey. When the confirmation message appears, close the passkey page to return to Account security. The new passkey is listed in the Sign in > Passkey section. You’ll also receive an email confirming you’ve set up a passkey. Once you've added a passkey, you can choose it as a sign-in option when you sign into Solo with your MYOB ID. Will Passkeys work on your device? 📱 Good question. We've pulled together a full compatibility breakdown in this Help article — go take a look before you get started. Still on a device without a Passkey set up? No stress! You can still sign in the usual way with your password and multi-factor authentication (MFA) code. What makes Passkeys that good? 🛡️ Passwords can be stolen, guessed, or tricked out of you. Passkeys can't. Here's why: They only work on genuine MYOB sign-in pages and apps. A fake site won't get a look-in. There's nothing for scammers to steal, a Passkey isn't a code you can read, write down, or accidentally tell someone. Even if someone knows your email and password, they'd still need your actual device AND your face, fingerprint, or PIN to get in. What about my 2FA codes? Nothing's changing there. Your 2FA (whether that's an authenticator app or SMS code) stays exactly as it is. Think of it this way: Passkey = phishing-resistant proof that it's you 2FA code = an extra safety layer that keeps your account ATO compliant One small extra step. A much bigger safety net. The TL;DR Passkeys replace passwords with secure, device-based sign-in. They're tough to phish, quick to set up, and keep your business records protected from scams that keep getting smarter. Your MFA stays in place too. So it's just an upgrade, not an overhaul. Go set yours up. Future you will be relieved you did. 😌Brb – Easter & Anzac Day at Solo
2 MIN READ Hey Solmates 🐇 With the Easter & ANZAC long weekends coming up, we wanted to give you a quick heads up on what that means for your payments, bank feeds and support hours. If you’re trading over the break, here’s the key info. Payments and connected accounts over Easter & Anzac Day Because banks and payment providers don’t process transactions on public holidays, you may notice an extra 1–2 business days added to normal processing time. That can mean: Tap to Pay and Online Payments taking a little longer to settle Bank transactions appearing in Solo a few days later than you’d usually expect Settlements sitting in “pending” until the next business day cycle kicks in This is a standard public holiday slowdown across the banking system, and things typically move through as soon as normal processing resumes. If you’re waiting on something specific, it’s worth factoring in the public holidays before escalating. In most cases, it simply needs that next business day to clear. Gone fishin’ 🎣 We’re putting the tools down over the Easter long weekend (April 3-6) and again on Monday April 27 to observe Anzac Day. Don’t let our brief downtime stop you from reaching out, all messages will land safely in our queue and we’ll get back to you as soon as we’re back on deck. Need a hand while we’re offline? The forum is always open, and it’s a solid place to: Check if someone’s asked the same question Pick up tips from other Solmates Browse the Learn section for step-by-step guides Even outside live chat hours, there’s plenty of support at your fingertips. If you’re planning jobs, invoicing or waiting on payments over Easter and Anzac Day, just build those public holidays into your timing. Once business days resume, everything ticks along as usual. Whether you’re taking a break or powering through, here’s to a smooth Easter and Anzac Day for your business!Release 7.7 brings two new ways to save time on your invoices
2 MIN READ Solo’s latest update delivers two big time-savers, along with a little bonus if you’re working with equity records. Update your app to unlock what’s new. Saved notes for invoices Save and reuse invoice notes — add your go-to messages, policies or thank-yous in just a tap. If you regularly include the same thank-you message or terms on your invoices, this one’s for you. Head to More → Invoice settings → Customer notes and save up to 10 notes you can drop into invoices whenever you need them. You can now: Create and save up to 10 invoice note templates Pick from your saved notes when creating or editing an invoice And, if the inspiration strikes, add a new saved note on the fly while working on an invoice Why Saved notes matter Previously, notes were one-and-done, but now, with Saved notes, you can: Save time and get invoices out faster, with one less admin thing to think about Deliver consistent, professional messaging every time, whether it’s a repeat client or someone new Less admin. More momentum. Copy invoice Copy invoices in seconds — perfect for repeat or similar jobs. No more starting from scratch. Doing similar work for the same client again? Find the invoice you want to reuse from Money in » Invoices and tap […] → Copy and we’ll generate a brand new invoice that gives you a head start with the key details pre-filled. We’ll pre-fill: Customer details and address Line items including descriptions, quantities, pricing, tax and categories Invoice notes GST setting, inclusive or exclusive What gets refreshed New invoice ID Issue date set to today Due date recalculated based on original terms. If the original had a custom due date, we default to today + 7 days Payment settings: your new invoice will use your current business payment settings, which means no outdated PayID, direct deposit or Online Payments details hitching a ride from the past It’s the same structure, just without rebuilding it from scratch. Equity categories for manual records Previously, equity categories such as owner contributions or drawings could only be linked to records created through connected accounts. Now you can link manually created income and expense records to your own equity categories too. Solmates told us they wanted more flexibility here, and we’ve made it happen. Update to version 7.7 today! Update your app via the App or Play Store, take it for a spin, and let us know what you think. If anything feels off, jump into More → Chat with us and we’ll sort you out. Now go forth and invoice like the organised legend you are.✅ Updates to your Solo billing and My Account
1 MIN READ Hey Solmates! We’re rolling out a few improvements to make bills simpler and managing your Solo account a whole lot easier. Here’s what’s changing and what to expect. What’s changing Payment processing via Stripe. We’re partnering with Stripe to handle automatic recurring payments for your Solo subscription. There’s nothing you need to do — we’ll use the same credit card or bank account to deduct payments automatically. You may receive a confirmation email from Stripe when this is set up. All your account info in one place. We’ve added more functionality to My Account, so it’s the single place to manage your Solo account details — update contacts, manage your subscription, update business details, and handle billing information. A brief maintenance window. As we roll out these improvements, there will be a short overnight downtime during the migration where you won’t be able to access Solo or My Account. You can keep an eye on any scheduled maintenance at status.myob.com. We’ll keep this thread updated We’ll add any important updates and dates here as we go, so feel free to bookmark this post and check back for the latest.
