‼️ Update (02:55pm AEST)
Hey Solmates - we're back!
Our tech team has confirmed the issue has been smoothed out, and access to Solo is now restored. We have identified no further errors since 02:15pm AEST, however our tech teams will continue to monitor the issue. Impacted users were encountering the following error message:
"We encountered an issue retrieving your data. Please sign out and try again."
If you continue to experience issues or need to get help for Solo, all you need to do is tap More > Digital Assistant in Solo and we'll be on the case.
What follows below is the original post from earlier today:
Hey Solmates 👋
What You Need to Know
We’re receiving reports of an issue impacting users being able to login to the Solo app. Our tech team are on the case, and we hope to have updates for you shortly.
Stay in the Loop
Thanks for bearing with us while we get this sorted. We’ll keep you posted when it’s fixed!
