Update: 3.30PM AEST - 01 October.
This issue has now been resolved. 🎉
To make sure all pending invoices are processed correctly, we recommend reissuing any unpaid invoices that may have been affected during the outage, yesterday (30/09) and today (01/10) to be safe.
Hot tip: To avoid confusion on your customer’s end, we recommend adding a quick line to the message body like this:
Just re-sending this invoice so you have the updated payment link, no changes have been made to the amount or terms.
Thanks again for your patience and understanding, we appreciate it! 💜
Update: 2.30PM AEST - 01 October.
Hey Solmates!
Heads up: Our team is currently investigating an issue that’s affecting you and your customer's ability to access the “View Invoice” or “Pay Securely” links in invoice emails.
We’re really sorry for the inconvenience this may cause, and appreciate you bearing with us while we work on it. 🙏
We’ll update this thread as soon as we know more.
