Update 2:00pm AEST - 22 September
Whoop Whoop!
We've got the fix out there in the wild, so if you run into this problem please head to AppStore or Google Play and update your app to the latest version: 7.2.1
Thanks for sticking with us team! What a bunch of absolute legends!
Update 1:30pm AEST - 19 September
Hey team!
Quick pre-weekend update:
Our dev wizards are hard at work getting a new version of Solo onto the App Store and Play Stores, and we'll let you know the moment it's live!
Thank you for your legendary patience, and in the meantime, check out the instructions below to bypass the error!
What is happening
As of 9:15am AEST, 17 September, we've received reports from a few of you that an error screen pops up when logging in;
How to bypass error
In the meantime, what seems to do the trick is the good old "Turning it off and on again", so if you see this screen please try the following:
- Tap "Sign Out"
- Fully close the app
- Re-open the app
- Sign in using your email and password
If that fails;
- Clear cache and data for the app
- Retry logging in with email and password
Sometimes this process takes a few tries, not ideal we know, so we are working on a fix!
What we are doing
We've got the whole team working on this as we speak, with first priority. We will continue to provide updates here every step of the way!
As always, if you have any feedback or you're in need of some guidance, reach out here in the comments. We've got you 🙌
