We're experiencing a service disruption impacting select MYOB products.
We understand some customers are facing challenges with logging into their account due to this issue.
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Published 8 months ago
Version 1.0
Blog Post
Hi H-TS,
I appreciate your feedback, and I understand your worry about the possible loss of your nearly finished payroll due to the previous service interruption. Since our system is back now, I would recommend doing the payrun again, and it should allow you to finish it without any interruption. However, your idea about the unexpected close recovery feature is greatly appreciated. I encourage you to please take a moment to post on the MYOB Business Ideas Exchange board for consideration. Thanks for your patience with this matter.
Feel free to post again anytime you require further assistance.
Kind regards,
Shella
These cookie cutter responses are really annoying. As if I needed to be "recommended" to reprocess the payroll. How could we not? Half the time it seems like the moderator replying hasn't even read or understood the original message.
Also, this new look forum is not working. I can't even get back to the 'welcome to the new look' post I saw to add my comment there. I go to the home page, I can see a link to the post, I hover over it and it looks right, but clicking on it it goes to this page instead: https://community.myob.com/discussions/sales_and_purchases/unable-to-print-payment-receipt/716620/replies/718496
I click on links to other posts and they go to completely random posts, not the one I'm trying to get to. It's a mess. Clicking the search icon just greys out my page and doesn't give me anywhere to type.All I really want, is a product that does what it's supposed to do, and real, live, human support, when I need it. By phone. Livechat is awful when the person on the other end seems like they're helping multiple customers at once - we're supposed to just sit around and wait several minutes for a response? Then if we are delayed replying because a customer walks in or phones, we get cut off because they 'haven't heard from you in a while' and have to start all over again.
