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Billing Update

AmandaMYOB's avatar
AmandaMYOB
MYOB Moderator
3 months ago

*Update on billing changes *24/11/25

We have recently reviewed customer feedback and acknowledge that receiving invoices as PDF attachments is still the most convenient format for many of our clients. To better support that preference, we will continue providing PDF invoices via email.

Original post: 24/10/25

From February 2026, we’re introducing a simpler, clearer billing experience designed to make it easier for practices.  
 

What does this mean for you? 

  • One bill, one view – All charges related to your account will now appear on a single, consolidated bill. 
  • Clearer itemisation – See exactly what products you’re billed for, what usage charges apply, and which billing periods they cover. 
  • Promotions and discounts – Any eligible discounts will be automatically applied and shown on your bill. 
  • Subscription type visible – Easily confirm whether a subscription is monthly, annual, or bi-annual. 
     

Accessing your bill 

  • Each month, you’ll receive an email notification letting you know your bill is ready. 
  • You can access and download your bill directly from My Account. 
     

Extra support for practices 

  • CSV export – Download a CSV file of your billing transactions to simplify reconciliation and disbursements. 
  • Easier for client work – The new format helps you quickly identify and allocate charges where needed. 

 

Click here to view an example new bill

Updated 22 days ago
Version 6.0

13 Comments

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  • Goodo1's avatar
    Goodo1
    Experienced User
    3 months ago

    Agree whole heartedly with these comments.  Just waiting for the notification to say "For the privilege of this new look bill, your subscription amount will be going up"..............  

  • Konnekto's avatar
    Konnekto
    Cover User
    3 months ago

    More work for the client and less accountability by MYOB. This has been a long standing strategy of the 'new and improved' MYOB. This is why we're moving away from MYOB. Just in case leadership at MYOB is reading this - pay attention to your clients. You know the ones who pay your fees and your salaries.

  • JSawyer's avatar
    JSawyer
    Experienced User
    3 months ago

    I am ambivalent about changes to the appearance of my bill, but am disappointed to hear that there is no mention of even an option to receive a PDF copy of the bill.  This means that every month, every client needs to stop what they are doing, work out how to log in to MYOB, find their bill and download it rather than just saving it straight from an email.  I find this a pointless loss of productivity.