recording double up of payments causing credits

Question

i am consistently getting MYOB auotomatically adding more than 1 payment to an invoice causing credits i have looked into the clearing caches and I dont seem to have them on my laptop

Earl_HD · Answer

Hi @ben81,

Thanks for your response. I would recommend on visiting this post that has the same issue you are having. Payments into system are double recording on same invoice and Invoices & Payments being entered twice when recording invoice

Regards,
Earl

ben81 · Answer

that is not whats happening the MYOB programme is duplicating the 1 payment within a minute of each other causing it to show as being paid twice which is not occuring the correct amount goes into my bank but MYOB records it twice causing a credit that is not real

Doreen_P · Answer

Hi, @ben81

Thanks for your post, and we're sorry for the delayed response.

If you having issue recording payments to invoice, you may check the Help Article: Customer overpayments for more information on how to correct the situation.

Feel free to post again anytime you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen