Forum Discussion

fratelliEng's avatar
fratelliEng
User
2 years ago

Invoices & Payments being entered twice when recording invoice

When inputting a new Sale, quite frequently it will either save the transaction twice, using sequenced invoice numbers or, if there's a payment amount entered, it will record 2 payments for the sale ...
AccountRight
double
invoice
Payment
Yanike_S's avatar
Yanike_S
MYOB Moderator

Hi fratelliEng 

 

Thanks for your screenshots. Could you clarify where you see the double recorded invoice? I can only see invoice 34883 in your screenshots.

 

Could you clear the AccountRight cache and see if this still occurs?

AndrewStephen's avatar
AndrewStephen
Valued Cover User
2 years ago

Hi Yanike_S 

There is an issue with 2022.5 and 2022.6 that does cause invoices to duplicate.

Have seen it 5-6 times but have not had the time to document the issue.


In my case, I think it was related to the same invoice being edited at the same time, resulting in a duplicate being created.  I was able to reproduce it once but am not sure of the exact steps. It's not every time and as I mentioned it's only been a few invoices out of the 100s and 100s we enter and it did involve the invoice being open for editing twice.

 

Fairly certain there was (is) an issue there.

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