Payments into system are double recording on same invoice

Hi Komal_S 

I have just upgraded to 2022.6 this week, so we will keep an eye out if this occurs again.

Thanks

Hi Komal_S and Jillus 

Was there a solution for this double payment issue?

I am having the same issue now with 2022.4 or 2022.5

I accidently started new post https://community.myob.com/t5/AccountRight-Staffing-and/Re-Payments-into-system-are-double-recording-on-same-invoice/m-p/772086#M70906

Thanks Nathan

Hi Nathan

Not yet, still waiting.

Jill

Hi Jill

Thanks. Sounds about right, while our customers are getting bonus credits if no one was to find or pickup this error. Crazy hey.

I know quite rediculous that this  has fallen quiet.

Jill

Hi Jill Jillus 

When does it happen to you? Randomly or all payments?

Any particular situations?

Jillus apologies for not getting back to you.  I have the information you provided earlier and the team has requested some additional information so we can investigate this. nduro  Please confirm the following and I'll escalate it :

1) Is the reference number of both the payments same ?

2) Can you attach a screenshot of the Journal Security audit report of when the second payment was recorded?  You're welcome to send this by Private message if it contains sensitive information.

3) If the reference number for both the payments was same, was any credit note created?

4) Do you use bank feeds and if yes, do you match the bank feeds transactions to existing invoices or create new ? 

5) Does this happen with specific customers or invoices? 

Hi Kormal

1. No, it uses the next available number as can be seen from the second photo I sent you.

2. What do you mean by this, I thought I had already sent it.

3. Yes a credit note was created, next available invoice number.

4. No I don't use bank feeds

5. No.  Totally random.

Hope this helps

Jill

Totally random.