The linked account for Electronic Payments cannot be used for Electronic Payments

Question

I had one bank feed connected to 1-1400 Savings Account which I used to pay my employees with. This account was linked to "Bank account for electronic payments" in the linked categories. I had no trouble paying employees through 1-1400 Savings account.

I recently added another savings account feed from a different bank and the code for this one was 1-1410 Savings Account. My accountant told me to delete this feed, which I did.

After doing this, I was unable to pay my employees through -1400 Savings account. The error message I get is "You may proceed with a future date, however your bank may not accept a file if the date in the file is different from the date you upload it. The linked account for Electronic Payments cannot be used for Electronic Payments. If required check your linked accounts at Accounting > Manage linked accounts"

I then updated the bank account details, in the Banking Hub,  for 1-3000 Electronic Clearing Account and pointed it to the same Bank Account. I then linked this account to "Bank account for electronic payments" in the linked categories.

When I now create a pay run and I have to select "1-1400 Savings Account" to be able to download the bank file. Selecting "1-3000 Electronic Clearing Account" gives me the same error.

Something is broken I am assuming by me deleting the recently added 1-1410 Savings Account. If anybody could help I would be deeply grateful.

Genreve_S · Answer

Hi @Alspa,

Thanks for pointing out when the issue started. It looks like the error has to do with the date rather than any deleted accounts, based on the screenshot. Try changing the upload date to today and see if that helps. Also, this link that Princess previously gave could explain the error message.

If you have any more questions, feel free to ask!

Thanks,
Genreve

Alspa · Answer

Hi Princess,

Thank you for your response. May I stress that I have been using electronic payments on the account 1-1400 for 8 years without an issue. It only became an issue after deleting a non related account. MYOB support remoted into my computer today and they could not figure out what the issue was and why it was doing what it was doing. Hoping somebody could shed some light on this issue.

Cheers,

Alspa

Princess_R · Answer

Hi @Alspa,

The error you're seeing isn't related to deleting the 1-1410 Savings Account. The real issue seems to be with how your categories and linked categories for electronic payments are set up. Make sure the bank accounts used for electronic payments are configured correctly. Specifically, check that the category you want to use is set up properly in the linked categories. I recommend checking this link for more info about setting up electronic payments. I'll also share two related posts about the error you're encountering to help you resolve it:

* Preparing Electronic Payments issues
* Account cannot be linked Electronic Payments account if payment is Electronic Payment

Cheers,

Princess