Forum Discussion

Maya2's avatar
Maya2
Experienced User
3 years ago

Electronic Payments Error - "Account cannot be linked Electronic Payments account if payment is Electronic Payment"

Hi! 

I have been trying to set up electronic payments to be able to pay staff. I have added an account to the electronic clearning account, I have made sue I have everyones BSB and Account number, I have been set up with the authorities to do this however, I seem to only be able to create a bank file and not be able to proceed with the steps for a bank transfer. When I attempt to create a bank file, it then gives me an error message of "Account cannot be linked Electronic Payments account if payment is Electronic Payment." which I am unsure of how to correct. 

Any assistance would be appreciated. 

Thank you! 

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi Maya2 

     

    Thanks for your post. It sounds like the wrong account has been selected for Bank account for electronic payments. To check this go to Accounting>>Manage linked accounts>>Accounts & Banking>>Bank account for electronic payments. The account selected should be a clearing type account, typically, this is the electronic clearing account.

     

    Please let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • Maya2's avatar
      Maya2
      Experienced User
      3 years ago

      Heya! 

       

      Thanks for getting back to me. 

       

      Definitly selecting the elctronic clearing account and have put the right account details in there also. 

       

      It doesnt give me any other option other than to create a bank file which isnt what I am wanting to do in the first instance anyway. 

       

       

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi Maya2 

         

        Can you send me a screenshot of the Prepare electronic payments window when you get that error? Please make sure sensitive information is removed from screenshots prior to posting on the public Forum.

         

        If you only have the Download bank file button it sounds like you're not set up for Direct payments. This Help Article, Setting up electronic payments, has instructions for setting up Direct payments.

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        3 years ago

        Hi Maya2 

         

        Thanks for that screenshot. In the Account field you're selecting the Electronic clearing account, this needs to be the bank account that the funds are being withdrawn from.

         

         

         

        When a pay transaction is Electronic the electronic clearing account is credited the net amount of the pay. When the Prepare electronic payment transaction is processed, the electronic clearing account is debited and the bank account selected in the Account field is credited. This clears the electronic clearing account and the net amount appears as a withdrawal in the bank account.

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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