Hi Maya2
Thanks for your post. It sounds like the wrong account has been selected for Bank account for electronic payments. To check this go to Accounting>>Manage linked accounts>>Accounts & Banking>>Bank account for electronic payments. The account selected should be a clearing type account, typically, this is the electronic clearing account.
Please let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Heya!
Thanks for getting back to me.
Definitly selecting the elctronic clearing account and have put the right account details in there also.
It doesnt give me any other option other than to create a bank file which isnt what I am wanting to do in the first instance anyway.
Hi Maya2
Can you send me a screenshot of the Prepare electronic payments window when you get that error? Please make sure sensitive information is removed from screenshots prior to posting on the public Forum.
If you only have the Download bank file button it sounds like you're not set up for Direct payments. This Help Article, Setting up electronic payments, has instructions for setting up Direct payments.
Sure thing, it has been attached...
Hi Maya2
Thanks for that screenshot. In the Account field you're selecting the Electronic clearing account, this needs to be the bank account that the funds are being withdrawn from.
When a pay transaction is Electronic the electronic clearing account is credited the net amount of the pay. When the Prepare electronic payment transaction is processed, the electronic clearing account is debited and the bank account selected in the Account field is credited. This clears the electronic clearing account and the net amount appears as a withdrawal in the bank account.
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thank you for explaining that to me. Having followed the steps, the account to be debited is listed in the charted accounts under the electronic clearing account. I believe a phone conversation and a step through would be very valuable in this instance. May I request someone contact me?
