Forum Discussion

carlal90's avatar
3 months ago
Solved

missing electronic payment

I am seraching for an electronic payment that can't be found. the payroll amount for one employee was created and marked to be paid from the electronic payment account. the payment was paid from our main bank account but i can no longer find it the electronic payment. i have entered future dates (to 9999) and can't find the payment. i can certainly see that the payroll transactions still exists as paid. i have also checked all accounts to see if it was posted to another account other than the bank account. nothing!!

  • Hi carlal90,

     

    Thank you for your post, and welcome to the Community Forum!

     

    It appears you're experiencing some challenges in locating a specific electronic payment related to a payroll transaction. One approach could be to thoroughly review the account linked to electronic payments. Sometimes, payments can end up in unexpected places due to configuration settings. Additionally, you might want to navigate to "Find transactions" to locate the electronic payments.

     

    Feel free to respond if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

3 Replies

  • Hi carlal90,

     

    Thank you for your post, and welcome to the Community Forum!

     

    It appears you're experiencing some challenges in locating a specific electronic payment related to a payroll transaction. One approach could be to thoroughly review the account linked to electronic payments. Sometimes, payments can end up in unexpected places due to configuration settings. Additionally, you might want to navigate to "Find transactions" to locate the electronic payments.

     

    Feel free to respond if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

    • carlal90's avatar
      carlal90
      User

      thank yo8u - i did end up finding it.

      it had accidently been groupled with some other payments to suppliers and was difficult to find. thank you for your help!

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator

        Hi carlal90,

         

        Thank you for updating us.

         

        We're glad that we were able to assist and you were able to find the missing transaction. Please feel free to create a post again if you encounter any issues in the future. We are here to assist.

         

        Best regards,

        Doreen