Forum Discussion

carlal90's avatar
carlal90
Member
2 years ago
Solved

missing electronic payment

I am seraching for an electronic payment that can't be found. the payroll amount for one employee was created and marked to be paid from the electronic payment account. the payment was paid from our ...
  • Princess_R's avatar
    Princess_R
    2 years ago

    Hi carlal90,

     

    Thank you for your post, and welcome to the Community Forum!

     

    It appears you're experiencing some challenges in locating a specific electronic payment related to a payroll transaction. One approach could be to thoroughly review the account linked to electronic payments. Sometimes, payments can end up in unexpected places due to configuration settings. Additionally, you might want to navigate to "Find transactions" to locate the electronic payments.

     

    Feel free to respond if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

carlal90's avatar
carlal90
Member
2 years ago

thank yo8u - i did end up finding it.

it had accidently been groupled with some other payments to suppliers and was difficult to find. thank you for your help!

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi carlal90,

 

Thank you for updating us.

 

We're glad that we were able to assist and you were able to find the missing transaction. Please feel free to create a post again if you encounter any issues in the future. We are here to assist.

 

Best regards,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.