Electronic Payments
Trying to undertsand why I am getting this error message when the period is not locked
Hi GlennC,
Good on you for double-checking that. I know it's a bit of a head-scratcher when it throws an error about the period being locked even though it looks open on your end. A couple of things worth a peek. Sometimes it's not the financial year itself but the transaction dates or user access settings that can trip it up. Also, if the payment date falls into a period that's been ticked as "locked" in Setup > Preferences, it will stop you in your tracks. Here's a handy link that explains how locking periods works: Lock a period.
If you've checked those and it's still giving you grief, no stress, pop onto our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount and the team can have a closer look with you.
Regards,
Sai
