Solved
Deleting duplicate electronic payments
Last week I created the same pay run 3 times. Now I have 3 identical electronic payments waiting for a bank download file. How do I delete the unwanted duplicates?
Hi PeterR1234,
It sounds like your electronic clearing account just needs a bit of a tidy-up.
Those amounts will be coming from either supplier payments or payroll. To clear them out, you’ll need to go back and remove the original transaction that fed into the electronic payment:
- If it’s a pay run, you can reverse or delete the payroll transaction (depending on whether it’s been reported).
- If it’s a supplier payment or a spend money transaction, you can delete that payment instead.
Once the source transactions are corrected, the electronic clearing account will automatically update itself.
Regards,
Genreve
