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Smiley01's avatar
Smiley01
Experienced Cover User
6 months ago
Solved

Duplicate Electronic Payment amounts

Please help, I have inherited a problem where I am trying to reconcile an account and there are duplicate electronic payments recorded in MYOB but according to the bank and what the company have printed out, the amounts are different and allocated to different invoices.  How do I cancel or change the second electronic payment and have it recorded the correct amount.   Thank you so much.

  • ryadre's avatar
    ryadre
    2 years ago

    After an update to MYOB Accountright today, the online payment system and allocation is working as it should be, so there must have been an issue with it that they resolved. Thanks.

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 months ago

    Hi Smiley01,

     

    For us to sort out the duplicate electronic payments and reconciling the account, go into the transaction history for the account in question and locate the duplicate payments. Take note of the transaction dates and amounts so you can differentiate between the duplicate and the correct entries.

     

    Open the duplicate electronic payment. Click on Edit and select Delete Transaction (or Reverse Transaction, if you prefer to keep an audit trail). This will remove the duplicate payment from the account reconciliation.

     

    If the correct amount was not recorded, you may need to enter it manually. Go to Banking> Spend Money and enter the transaction details according to the correct invoice and amount. Ensure you're selecting the right allocation account and apply the payment to the corresponding invoice.

     

    After updating the entries, go back to your reconciliation window. Check that all entries now match your bank statement to ensure everything aligns. 

     

    Regards,

    Sai

  • Smiley01's avatar
    Smiley01
    Experienced Cover User
    6 months ago

    Thank you.  I appreciate your help.  Problem now fixed

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      6 months ago

      Hi Smiley01,

       

      We're glad to hear your issue is now resolved! If you ever need help in the future, feel free to create a new post again.

       

      Cheers,

      MYOB

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Please help, I have inherited a problem where I am trying to reconcile an account and there are duplicate electronic payments recorded in MYOB but according to the bank and what the company have printed out, the amounts are different and allocated to different invoices.  How do I cancel or change the second electronic payment and have it recorded the correct amount.   Thank you so much.

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Please help, I have inherited a problem where I am trying to reconcile an account and there are duplicate electronic payments recorded in MYOB but according to the bank and what the company have printed out, the amounts are different and allocated to different invoices.  How do I cancel or change the second electronic payment and have it recorded the correct amount.   Thank you so much.

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,PHN2ZyBjbGFzcz0ibXlvYi1pY29uIiB2aWV3Qm94PSIwIDAgMjQgMjQiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+IDxwYXRoIGQ9Ik0xMiAwYzYuNjE3IDAgMTIgNS4zODMgMTIgMTIgMCA2LjYxNi01LjM4MyAxMi0xMiAxMlMwIDE4LjYxNiAwIDEyQzAgNS4zODQgNS4zODMgMCAxMiAwem03IDE2LjE2NlY3LjgzYzAtMS41Ni0xLjI3LTIuODMtMi44MzMtMi44M0g3LjgzM0M2LjI3MSA1IDUgNi4yNyA1IDcuODN2OC4zMzVDNSAxNy43MjkgNi4yNzEgMTkgNy44MzMgMTloOC4zMzRDMTcuNzMgMTkgMTkgMTcuNzMgMTkgMTYuMTY2ek04LjU0NSA5LjUyTDggOS41MjRWNmgxdjIuODgxYy0uMTcyLjE5Ny0uMzIzLjQxLS40NTUuNjM5ek0xNSAxMS41YzAgMS42NTYtMS4zNDQgMy0zIDMtMS42NTcgMC0zLTEuMzQ0LTMtMyAwLTEuNjU3IDEuMzQzLTMgMy0zIDEuNjU2IDAgMyAxLjM0MyAzIDN6bS01LTMuNDQ0VjZoNi4xNjdDMTcuMTc4IDYgMTggNi44MjIgMTggNy44MzF2MS42N2wtMi41NTMuMDA1QzE0Ljc1NCA4LjMxMyAxMy40NzcgNy41IDEyIDcuNWMtLjczMSAwLTEuNDA5LjIxMi0yIC41NTZ6TTE2IDhoMVY3aC0xdjF6TTcgOS41MjRsLTEgLjAwM1Y3LjgzMmMwLS43MS40MDktMS4zMTggMS0xLjYyMnYzLjMxNHoiIGZpbGw9IiM2ODc0ODAiIGZpbGwtcnVsZT0iZXZlbm9kZCIvPiA8L3N2Zz4=\")\n 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Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:295370":{"__typename":"User","id":"user:295370","uid":295370,"login":"Isaiah_C","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-14T14:20:01.314+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0yOTUzNzAtNDA0MzdpOTAzNjUyN0VBREVDNTU1Mw"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:295370"},"ModerationData:moderation_data:882080":{"__typename":"ModerationData","id":"moderation_data:882080","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:882080":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:295370"},"id":"message:882080","revisionNum":1,"uid":882080,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumTopicMessage:message:882072"},"conversation":{"__ref":"Conversation:conversation:882072"},"subject":"Re: Duplicate Electronic Payment amounts","moderationData":{"__ref":"ModerationData:moderation_data:882080"},"body":"

Hi Smiley01,

\n

 

\n

For us to sort out the duplicate electronic payments and reconciling the account, go into the transaction history for the account in question and locate the duplicate payments. Take note of the transaction dates and amounts so you can differentiate between the duplicate and the correct entries.

\n

 

\n

Open the duplicate electronic payment. Click on Edit and select Delete Transaction (or Reverse Transaction, if you prefer to keep an audit trail). This will remove the duplicate payment from the account reconciliation.

\n

 

\n

If the correct amount was not recorded, you may need to enter it manually. Go to Banking> Spend Money and enter the transaction details according to the correct invoice and amount. Ensure you're selecting the right allocation account and apply the payment to the corresponding invoice.

\n

 

\n

After updating the entries, go back to your reconciliation window. Check that all entries now match your bank statement to ensure everything aligns. 

\n

 

\n

Regards,

\n

Sai

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2024-10-31T16:51:26.195+11:00","lastPublishTime":"2024-10-31T16:51:26.195+11:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":75},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:882072/message:882080","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:882132":{"__typename":"ModerationData","id":"moderation_data:882132","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:292938":{"__typename":"User","id":"user:292938","uid":292938,"login":"Princess_R","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-02-01T12:41:52.857+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_22-1706588706059.png?time=1712840915000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:292938"},"ForumReplyMessage:message:882132":{"__typename":"ForumReplyMessage","uid":882132,"id":"message:882132","revisionNum":1,"author":{"__ref":"User:user:173544"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumTopicMessage:message:882072"},"conversation":{"__ref":"Conversation:conversation:882072"},"subject":"Re: Duplicate Electronic Payment amounts","moderationData":{"__ref":"ModerationData:moderation_data:882132"},"body":"

Thank you.  I appreciate your help.  Problem now fixed

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"66","kudosSumWeight":0,"postTime":"2024-11-01T12:07:48.008+11:00","lastPublishTime":"2024-11-01T12:07:48.008+11:00","metrics":{"__typename":"MessageMetrics","views":34},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:882072/message:882132","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:882153"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:882153":{"__typename":"ModerationData","id":"moderation_data:882153","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:882153":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:292938"},"id":"message:882153","revisionNum":1,"uid":882153,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:882132"},"conversation":{"__ref":"Conversation:conversation:882072"},"subject":"Re: Duplicate Electronic Payment amounts","moderationData":{"__ref":"ModerationData:moderation_data:882153"},"body":"

Hi Smiley01,

\n

 

\n

We're glad to hear your issue is now resolved! If you ever need help in the future, feel free to create a new post again.

\n

 

\n

Cheers,

\n

MYOB

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