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Carly22's avatar
Carly22
Experienced User
2 months ago
Solved

Reconciling an unrecognised electronic payment

Hello,

 

Last week I created an electronic payment to multiple suppliers. Normally when I do this, the bank feeds shows a Possible Match, which I select and the payment is allocated. 

 

This time, the bank feeds is not showing that and I do not know how to reconcile the payment as the supplier payment was recorded at the time of creating the electronic payment.

 

Can you please assist me?

  • Isaiah_C's avatar
    Isaiah_C
    2 months ago

    Hi Carly22,

     

    Thanks for the screenshot! Based on what I see, try clicking the arrow beside the 'Allocate Me' button to check if there's a possible match. If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

     

     

    Regards,

    Sai

  • Carly22's avatar
    Carly22
    Experienced User
    2 months ago

    Hello Sai,

     

    Thank you for your reply.

     

    What you have summarised is correct. Unfortunately, the guides were not of any assistance. They only covered general bank transaction matching, not my issue specifically.

     

    I have confirmed that MYOB has a record of an electronic payment for the same amount, however the date is different. The payment was created on Friday 24/1 but not processed until after 5pm that day so it only left the bank account on Monday 28/1. Could this be the issue?

     

    Kind regards,

     

    Carly

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 months ago

    Hi there Carly22,

     

    Thanks for confirming. The issue you're experiencing is likely due to the difference in the transaction dates. Since the payment was created on Friday 24/1 but only left the bank account on Monday 28/1, this discrepancy can cause the transaction to not match automatically. To resolve this, you can manually match the transactions by adjusting the date range in your bank transaction matching settings to include both dates. This should help in identifying and reconciling the payment correctly.

     

     

    Regards,

    Shella

    • Carly22's avatar
      Carly22
      Experienced User
      2 months ago

      Thank you for that Shella.

       

      Can you please let me know how to adjust the date range in our bank transaction match settings? I can't find where to make this adjustment.

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        2 months ago

        Hi Carly22,

         

        To adjust the date range in your bank transaction match settings in MYOB, follow these steps:

         

        • Go to the "Bank Transactions" section in your MYOB software.
        • Look for the option to filter or search transactions.
        • You should see fields to set the date range for the transactions you want to view or match. See screenshot below for reference.
        • Adjust the start and end dates to your desired range.
        • Apply the filter to update the transaction list based on the new date range.

         

         

         

        Cheers,

        Shella

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