Hello,
Last week I created an electronic payment to multiple suppliers. Normally when I do this, the bank feeds shows a Possible Match, which I select and the payment is allocated.
This time, the bank feeds is not showing that and I do not know how to reconcile the payment as the supplier payment was recorded at the time of creating the electronic payment.
Can you please assist me?
Hi Carly22,
It seems like the electronic payment was recorded correctly, but the bank feed isn't suggesting a match as expected. To resolve this, please refer to the following guides for step-by-step assistance:
Regards,
Sai
Hello Sai,
Thank you for your reply.
What you have summarised is correct. Unfortunately, the guides were not of any assistance. They only covered general bank transaction matching, not my issue specifically.
I have confirmed that MYOB has a record of an electronic payment for the same amount, however the date is different. The payment was created on Friday 24/1 but not processed until after 5pm that day so it only left the bank account on Monday 28/1. Could this be the issue?
Kind regards,
Carly
Hi there Carly22,
Thanks for confirming. The issue you're experiencing is likely due to the difference in the transaction dates. Since the payment was created on Friday 24/1 but only left the bank account on Monday 28/1, this discrepancy can cause the transaction to not match automatically. To resolve this, you can manually match the transactions by adjusting the date range in your bank transaction matching settings to include both dates. This should help in identifying and reconciling the payment correctly.
Regards,
Shella
Thank you for that Shella.
Can you please let me know how to adjust the date range in our bank transaction match settings? I can't find where to make this adjustment.
Hi Carly22,
To adjust the date range in your bank transaction match settings in MYOB, follow these steps:
Cheers,
Shella
