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Carly22's avatar
Carly22
Experienced User
2 days ago

Reconciling an unrecognised electronic payment

Hello,   Last week I created an electronic payment to multiple suppliers. Normally when I do this, the bank feeds shows a Possible Match, which I select and the payment is allocated.    This time...
Carly22's avatar
Carly22
Experienced User
15 hours ago

Oh! In the search filters. The filters are currently set to 1/10/24 - 5/2/25. That's how I can see the bank transaction.

 

MYOB isn't giving me the Possible Match option to connect the transaction to the electronic payment file as it normally would.

And given that I'm trying to connect it an electronic payment file, it doesn't show in the supplier options to potentially match it to.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
11 hours ago

Hi Carly22,

 

Thanks for the screenshot! Based on what I see, try clicking the arrow beside the 'Allocate Me' button to check if there's a possible match. If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.

 

 

Regards,

Sai

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