Forum Discussion

Experienced User

2 days ago

Reconciling an unrecognised electronic payment

Hello, Last week I created an electronic payment to multiple suppliers. Normally when I do this, the bank feeds shows a Possible Match, which I select and the payment is allocated. This time...

Shella_A

MYOB Moderator

2 days ago

Hi there Carly22,

Thanks for confirming. The issue you're experiencing is likely due to the difference in the transaction dates. Since the payment was created on Friday 24/1 but only left the bank account on Monday 28/1, this discrepancy can cause the transaction to not match automatically. To resolve this, you can manually match the transactions by adjusting the date range in your bank transaction matching settings to include both dates. This should help in identifying and reconciling the payment correctly.

Regards,

Shella

Carly22

Experienced User

2 days ago

Thank you for that Shella.

Can you please let me know how to adjust the date range in our bank transaction match settings? I can't find where to make this adjustment.

Shella_A
MYOB Moderator
2 days ago
Hi Carly22,

To adjust the date range in your bank transaction match settings in MYOB, follow these steps:

Go to the "Bank Transactions" section in your MYOB software.

Look for the option to filter or search transactions.

You should see fields to set the date range for the transactions you want to view or match. See screenshot below for reference.

Adjust the start and end dates to your desired range.

Apply the filter to update the transaction list based on the new date range.

Cheers,

Shella
- Carly22
  Experienced User
  17 hours ago
  Oh! In the search filters. The filters are currently set to 1/10/24 - 5/2/25. That's how I can see the bank transaction.
  
  MYOB isn't giving me the Possible Match option to connect the transaction to the electronic payment file as it normally would.
  And given that I'm trying to connect it an electronic payment file, it doesn't show in the supplier options to potentially match it to.
  - Isaiah_C
    MYOB Moderator
    13 hours ago
    Hi Carly22,
    
    Thanks for the screenshot! Based on what I see, try clicking the arrow beside the 'Allocate Me' button to check if there's a possible match. If the issue persists, it's best to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.
    
    Regards,
    
    Sai