Forum Discussion

Smiley01's avatar
Smiley01
Experienced Cover User
22 days ago

Duplicate Electronic Payment amounts

Please help, I have inherited a problem where I am trying to reconcile an account and there are duplicate electronic payments recorded in MYOB but according to the bank and what the company have prin...
  • Isaiah_C's avatar
    Isaiah_C
    22 days ago

    Hi Smiley01,

     

    For us to sort out the duplicate electronic payments and reconciling the account, go into the transaction history for the account in question and locate the duplicate payments. Take note of the transaction dates and amounts so you can differentiate between the duplicate and the correct entries.

     

    Open the duplicate electronic payment. Click on Edit and select Delete Transaction (or Reverse Transaction, if you prefer to keep an audit trail). This will remove the duplicate payment from the account reconciliation.

     

    If the correct amount was not recorded, you may need to enter it manually. Go to Banking> Spend Money and enter the transaction details according to the correct invoice and amount. Ensure you're selecting the right allocation account and apply the payment to the corresponding invoice.

     

    After updating the entries, go back to your reconciliation window. Check that all entries now match your bank statement to ensure everything aligns. 

     

    Regards,

    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
22 days ago

Hi Smiley01,

 

For us to sort out the duplicate electronic payments and reconciling the account, go into the transaction history for the account in question and locate the duplicate payments. Take note of the transaction dates and amounts so you can differentiate between the duplicate and the correct entries.

 

Open the duplicate electronic payment. Click on Edit and select Delete Transaction (or Reverse Transaction, if you prefer to keep an audit trail). This will remove the duplicate payment from the account reconciliation.

 

If the correct amount was not recorded, you may need to enter it manually. Go to Banking> Spend Money and enter the transaction details according to the correct invoice and amount. Ensure you're selecting the right allocation account and apply the payment to the corresponding invoice.

 

After updating the entries, go back to your reconciliation window. Check that all entries now match your bank statement to ensure everything aligns. 

 

Regards,

Sai

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