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ATA1989's avatar
ATA1989
Contributing User
4 years ago
Solved

MYOB AccountRight 2020.2 - Can't open "Receive payment"

Hi guys, 

Is there anyone has the same problem as me?  I just updated to the new version yesterday 2020.2 and now I can't open receive payment. It popped up "something's gone wrong and account needs to close". Reset the computer doesn't help :(

Thanks for your help in advance

  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi GerardMH MelCoss QuikShade ATA1989 slmann 

     

    We have released an update version, 2020.2.1 which will resolve this issue.

     

    You will need to uninstall the current version, download 2020.2 from your my.myob account and then reinstall.

     

    Once installed you can check that you have the latest version by opening AccountRight and going to Help>>About MYOB AccountRight>>Build.

     

    We do apologise for the inconvenience caused by this.

     

    Please let me know if you are still having problems.

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  • slmann's avatar
    slmann
    User
    4 years ago

    Yes same problem here.  I can't do anything it keeps coming up with an error.  Alsosince updating to latest version I can't maximise my screen.  Frustrating!!!

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      4 years ago

      Hi slmann ATA1989 QuikShade and Quinny444 

       

      I'm sorry that you have all been impacted by this issue. 

       

      We have released a patch, 2020.2.1, which will resolve this issue. To install this patch you will need to uninstall the current version, download 2020.2 from your my.myob account and then reinstall.

       

      Once installed you can check that you have the latest version by opening AccountRight and going to Help>>About MYOB AccountRight>>Build.

       

      We do apologise for the inconvenience caused by this.

       

      Please let me know if you are still having problems.

    • JosephineV's avatar
      JosephineV
      Experienced User
      4 years ago

      has the error been fixed, i have not upgraded yet

  • Chantal76's avatar
    Chantal76
    Experienced Cover User
    4 years ago

    Why is it with every MYOB update, something else is broken? I would be changing software if our accountants would azllow it. It's ridiculous! 

  • Quinny444's avatar
    Quinny444
    Contributing Cover User
    4 years ago

    Yes!!! I have been unable to stay logged in since 8.00am.  Extremely frustrating.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi ATA1989 and Quinny444 

     

    The Receive Payments window generating an error message is something that we have seen a few cases of this morning being report by clients. 

     

    We've had some success for the cases we have seen with a script we can run over the files. If you can provide the following information we can look at arranging for that script to be run:

     

    • Where the company file is stored i.e. online or local
    • What are the LAST FOUR DIGITS of the serial number is - Setup>>Company Information
    • What is the company file ID - Help>>About AccountRight

    Do make sure that you have taken a backup of the company file before replying.

    • ATA1989's avatar
      ATA1989
      Contributing User
      4 years ago

      Hi Tracey, 

      Thanks for the quick response

      • Where the company file is stored i.e. online or local - Online
      • What are the LAST FOUR DIGITS of the serial number is - Setup>>Company Information -  4484
      • What is the company file ID - Help>>About AccountRight - 1
    • QuikShade's avatar
      QuikShade
      Cover User
      4 years ago

      Hi Tracey

      • the company file is stored i.e. online
      • the LAST FOUR DIGITS of the serial number is - 9980
      • the company file ID - 1

      Regards

      Jeremy

    • GerardMH's avatar
      GerardMH
      Partner
      4 years ago

      Hi Tracey

       

      I have a client with 2 files with the same issue.

       

      • Where the company file is stored - Both Online
      • What are the LAST FOUR DIGITS of the serial number is 2089 & 2089
      • What is the company file ID - Help>>About AccountRight 1 & 2

      Thanks

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