Yes same problem here. I can't do anything it keeps coming up with an error. Alsosince updating to latest version I can't maximise my screen. Frustrating!!!
I'm sorry that you have all been impacted by this issue.
We have released a patch, 2020.2.1, which will resolve this issue. To install this patch you will need to uninstall the current version, download 2020.2 from your my.myob account and then reinstall.
Once installed you can check that you have the latest version by opening AccountRight and going to Help>>About MYOB AccountRight>>Build.
We do apologise for the inconvenience caused by this.
Please let me know if you are still having problems.
I have two transactions in the electronic payments window. I have followed the previous article in the community help. I have ticked both transactions gone to bank file and then says error no transactions to be recorded but yes there is. How do I get rid of those two transactions.
Could you upload a screenshot of your Prepare Electronic Payments window? I will be able to assist further once I know more about the transactions you are trying to clear.
I am still having some issues with this. I have tried all suggestions but still cant resolve it. It is no longer in my prepare electronic payments however, it is still sitting in the electronic clearing account. The original transaction never went through STP and it was a mistake that was picked up prior to reporting this information. I need to remove this transaction from my electronic clearing account as it is throwing out my account reconcilliation for my electronic clearing account.
If payments are still showing in the electronic clearing account, it means something went wrong with creating the ABA file and transferring from electronic clearing to bank account and so those transactions should still be in the Prepare Electronic Payments window.
You could go to Accounts>>Accounts List and creating a new bank account (selecting New>>Give the account a number, name and set the account type to be Bank). Once created go to Setup>>Linked Accounts>>Accounts and Banking>>Change the Bank Account for Electronic payments to be that newly created account.
By going this extra step it will clear out all payments from the Banking>>Prepare Electronic Payments window so that you don't have them sitting in that location. This is due to the fact that the program will look at all unprocessed transactions in that linked account, if you change that linked account to be a new account it will have no transactions to be shown.
If you are still having issues, could you send me screenshots of the Prepare Electronic Payments window, the Electronic Clearing Account and the history and recap (CTRL+R) of the original transaction? Note: make sure to blur any sensitive information.
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User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:211033":{"__typename":"User","id":"user:211033","uid":211033,"login":"ATA1989","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:189"},"email":"","messagesCount":6,"biography":null,"topicsCount":2,"kudosReceivedCount":7,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-09-02T11:34:07.874+10:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:myob/user:211033"},"ForumTopicMessage:message:651651":{"__typename":"ForumTopicMessage","uid":651651,"subject":"MYOB AccountRight 2020.2 - Can't open \"Receive payment\"","id":"message:651651","revisionNum":1,"repliesCount":34,"author":{"__ref":"User:user:211033"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:651651"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:651651"},"body@stripHtml({\"truncateLength\":200})":" Hi guys, Is there anyone has the same problem as me? I just updated to the new version yesterday 2020.2 and now I can't open receive payment. It popped up \"something's gone wrong and account needs...","body@stringLength":"305","rawBody":"
Hi guys,
Is there anyone has the same problem as me? I just updated to the new version yesterday 2020.2 and now I can't open receive payment. It popped up \"something's gone wrong and account needs to close\". Reset the computer doesn't help :(
Thanks for your help in advance
","kudosSumWeight":3,"postTime":"2020-05-27T09:43:59.304+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:651651_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4470},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:651651":{"__typename":"Conversation","id":"conversation:651651","solved":true,"topic":{"__ref":"ForumTopicMessage:message:651651"},"lastPostingActivityTime":"2020-07-09T13:35:16.655+10:00","lastPostTime":"2020-07-09T13:35:16.655+10:00","unreadReplyCount":34,"isSubscribed":false},"ModerationData:moderation_data:651651":{"__typename":"ModerationData","id":"moderation_data:651651","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:651651_1":{"__typename":"Revision","id":"revision:651651_1","lastEditTime":"2020-05-27T09:43:59.304+10:00"},"ForumReplyMessage:message:651675":{"__typename":"ForumReplyMessage","id":"message:651675","conversation":{"__ref":"Conversation:conversation:651651"},"author":{"__ref":"User:user:211931"},"revisionNum":2,"uid":651675,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: MYOB AccountRight 2020.2 - Can't open \"Receive payment\"","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:651675"},"parent":{"__ref":"ForumReplyMessage:message:651659"},"body":"
I'm sorry that you have all been impacted by this issue.
\n
\n
We have released a patch, 2020.2.1, which will resolve this issue. To install this patch you will need to uninstall the current version, download 2020.2 from your my.myob account and then reinstall.
\n
\n
Once installed you can check that you have the latest version by opening AccountRight and going to Help>>About MYOB AccountRight>>Build.
\n
\n
We do apologise for the inconvenience caused by this.
\n
\n
Please let me know if you are still having problems.
","body@stringLength":"1681","rawBody":"
Hi and
\n
\n
I'm sorry that you have all been impacted by this issue.
\n
\n
We have released a patch, 2020.2.1, which will resolve this issue. To install this patch you will need to uninstall the current version, download 2020.2 from your my.myob account and then reinstall.
\n
\n
Once installed you can check that you have the latest version by opening AccountRight and going to Help>>About MYOB AccountRight>>Build.
\n
\n
We do apologise for the inconvenience caused by this.
\n
\n
Please let me know if you are still having problems.
","kudosSumWeight":0,"repliesCount":18,"postTime":"2020-05-27T10:23:54.083+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:651675_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4419},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:651699"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:651680"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8Mw","node":{"__ref":"ForumReplyMessage:message:653416"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxMHwxNDowLDM5OjF8NA","node":{"__ref":"ForumReplyMessage:message:655498"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743557931249":{"__typename":"CachedAsset","id":"theme:customTheme1-1743557931249","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Once you have downloaded the file you MUST change the file extension. It has a .doc extension - DELETE the .doc and the file will run. Close your MYOB program before running the update.
Once you have downloaded the file you MUST change the file extension. It has a .doc extension - DELETE the .doc and the file will run. Close your MYOB program before running the update.
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We have released an update version, 2020.2.1 which will resolve this issue.
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You will need to uninstall the current version, download 2020.2 from your my.myob account and then reinstall.
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Once installed you can check that you have the latest version by opening AccountRight and going to Help>>About MYOB AccountRight>>Build.
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We do apologise for the inconvenience caused by this.
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Please let me know if you are still having problems.
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Yes same problem here. I can't do anything it keeps coming up with an error. Alsosince updating to latest version I can't maximise my screen. Frustrating!!!
","body@stringLength":"181","rawBody":"
Yes same problem here. I can't do anything it keeps coming up with an error. Alsosince updating to latest version I can't maximise my screen. Frustrating!!!
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MYOB AccountRight 2020.2 - Can't open \"Receive payment\"","moderationData":{"__ref":"ModerationData:moderation_data:651699"},"body":"
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Thanks Tracey
that link appears to be a Word Document?
I'm sorry that you have all been impacted by this issue. We have released a patch, 2020.2.1, which you will need to install to resolve this issue. You can download 2020.2.1 here: AccountRight 2020.2.1
I'm sorry that you have all been impacted by this issue. We have released a patch, 2020.2.1, which you will need to install to resolve this issue. You can download 2020.2.1 here: AccountRight 2020.2.1
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Hi everyone,
Please access to my.myob.com.au log in with your details and download again 2020.2. They just updated a new patch 2020.2.1
The Recieve Payments window not opening has been fixed in a recent patch upgrade to AccountRight 2020.2. Downloading the new installers for AccountRight 2020.2 will provide you with the latest version of AccountRight 2020.2, which will also include the fix for this issue. Note: You may want to check out AccountRight 2020.2.1: Things you should know, which does contain a full list of things that have been identified as not quite right in that version of the software.
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To directly answer your questions:
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Clients will receive in-product messaging with information relating to a new update is available and to install it. If you would like to install that upgrade sooner than you do get that in-product messaging do check out Help Article: Getting the latest version.
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Each computer that you use AccountRight on will need to be upgraded to the latest version before it can open the upgraded company file.
The Recieve Payments window not opening has been fixed in a recent patch upgrade to AccountRight 2020.2. Downloading the new installers for AccountRight 2020.2 will provide you with the latest version of AccountRight 2020.2, which will also include the fix for this issue. Note: You may want to check out AccountRight 2020.2.1: Things you should know, which does contain a full list of things that have been identified as not quite right in that version of the software.
\n
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To directly answer your questions:
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Clients will receive in-product messaging with information relating to a new update is available and to install it. If you would like to install that upgrade sooner than you do get that in-product messaging do check out Help Article: Getting the latest version.
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Each computer that you use AccountRight on will need to be upgraded to the latest version before it can open the upgraded company file.
\n","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:653779_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:654091":{"__typename":"ModerationData","id":"moderation_data:654091","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:654091":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:225433"},"id":"message:654091","revisionNum":1,"uid":654091,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:653779"},"conversation":{"__ref":"Conversation:conversation:651651"},"subject":"Re: MYOB AccountRight 2020.2 - Can't open \"Receive payment\"","moderationData":{"__ref":"ModerationData:moderation_data:654091"},"body":"
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Hi Tracey,
This is so frutstrating. What is the current version? We have AR Plus 2020.2.1 Build 2020.2.23.8856. Is that the current one? We keep getting the notice at the top \"2020.2 now available\" we select the Update now button, it says that is going to download and then ... nada. It goes back to the company file selection window. Do we have the correct version or not? Can't find anything 100% detailed in here... we can't keep wasting time looking for the right answers when there' so much work to do at the moment. Worst time to release an update.
This is so frutstrating. What is the current version? We have AR Plus 2020.2.1 Build 2020.2.23.8856. Is that the current one? We keep getting the notice at the top \"2020.2 now available\" we select the Update now button, it says that is going to download and then ... nada. It goes back to the company file selection window. Do we have the correct version or not? Can't find anything 100% detailed in here... we can't keep wasting time looking for the right answers when there' so much work to do at the moment. Worst time to release an update.
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:655498_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:655550":{"__typename":"ModerationData","id":"moderation_data:655550","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:655550":{"__typename":"ForumReplyMessage","uid":655550,"id":"message:655550","revisionNum":1,"author":{"__ref":"User:user:211931"},"readOnly":true,"repliesCount":4,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:655498"},"conversation":{"__ref":"Conversation:conversation:651651"},"subject":"Re: MYOB AccountRight 2020.2 - Can't open \"Receive payment\"","moderationData":{"__ref":"ModerationData:moderation_data:655550"},"body":"
If you are having problems installing that patch you can uninstall your version and install the latest version by downloading from your my.myob account or myob.com/au/support/downloads
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Please do let me know if you are still having issues with this.
If you are having problems installing that patch you can uninstall your version and install the latest version by downloading from your my.myob account or myob.com/au/support/downloads
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Please do let me know if you are still having issues with this.
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Thank you Tracey. Can you please advise on how to uninstall the software? There is nothing on this topic on Australian User Guide (or the NZ one) and the only thing we can see is a file \"AccountRight.Uninstaller.Console.exe\"
Thank you Tracey. Can you please advise on how to uninstall the software? There is nothing on this topic on Australian User Guide (or the NZ one) and the only thing we can see is a file \"AccountRight.Uninstaller.Console.exe\"
