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AMBERHK's avatar
AMBERHK
Contributing Cover User
4 years ago

PAYROLL HAS BEEN REVERSED - PAYMENT STILL IN ELECTRONIC PAYMENTS

I had to reverse a payroll and redo the payroll as there was an error on the original payroll.   I have reconciled the bank account and I can see the original transaction and the reversal. The new ...
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi AMBERHK 

     

    Thanks for your post. 

     

    This is a good article that will guide you through the steps on how to get a transaction out of the prepare electronic payments window: Reversals in the Prepare Electronic Payments window.

     

    Let me know if you have any more questions after going through the steps.

AMBERHK's avatar
AMBERHK
Contributing Cover User

I am still having some issues with this. I have tried all suggestions but still cant resolve it. It is no longer in my prepare electronic payments however, it is still sitting in the electronic clearing account. The original transaction never went through STP and it was a mistake that was picked up prior to reporting this information. I need to remove  this transaction from my electronic clearing account as it is throwing out my account reconcilliation for my electronic clearing account.

Yanike_S's avatar
Yanike_S
MYOB Staff
4 years ago

Hi AMBERHK 

 

If payments are still showing in the electronic clearing account, it means something went wrong with creating the ABA file and transferring from electronic clearing to bank account and so those transactions should still be in the Prepare Electronic Payments window.

 

You could go to Accounts>>Accounts List and creating a new bank account (selecting New>>Give the account a number, name and set the account type to be Bank). Once created go to Setup>>Linked Accounts>>Accounts and Banking>>Change the Bank Account for Electronic payments to be that newly created account. 

By going this extra step it will clear out all payments from the Banking>>Prepare Electronic Payments window so that you don't have them sitting in that location. This is due to the fact that the program will look at all unprocessed transactions in that linked account, if you change that linked account to be a new account it will have no transactions to be shown.

 

If you are still having issues, could you send me screenshots of the Prepare Electronic Payments window, the Electronic Clearing Account and the history and recap (CTRL+R) of the original transaction? Note: make sure to blur any sensitive information. 

  • AMBERHK's avatar
    AMBERHK
    Contributing Cover User
    4 years ago

    Hello Yanike

     

    I have followed your instruction and it has worked it is no longer in my prepare electronic payments. However, I am not sure I fully understand how it works.

     

    Does this remain a permanent change? will it affect any of my setup etc as it has now changed to a completly different account then before? Does the attached look correct?

     

    Thank you.

    • AMBERHK's avatar
      AMBERHK
      Contributing Cover User
      4 years ago

      I have posted this before and none of the solutions appear to be working.

       

      I had to reverse a payroll and redo the payroll as there was an error on the original payroll.

       

      I have reconciled the bank account and I can see the original transaction and the reversal. The new payment is there also and my bank account reconciles.

       

      However, the original transaction appears in the prepare electronic payments window still and I dont know why.

       

      How can I get this transaction out of the prepare electronic payments window?.

       

      Thank you.

    • Yanike_S's avatar
      Yanike_S
      MYOB Staff
      4 years ago

      Hi AMBERHK 

       

      Yes, this will have to be a permanent change. 

       

      This process will work as the system looks for all transactions that are paid electronically that have yet to be processed and showcase them in the Prepare Electronic Payments window. As there are no transactions in that newly created account the Prepare Electronic Payments window is blank/shows no transactions.

       

      Note: There will still be a balance in that old electronic account, you may want to speak to your accounting advisor about recording a journal to clear the balance of that account.

      • AMBERHK's avatar
        AMBERHK
        Contributing Cover User
        4 years ago

        Hi Yaniki

         

        Thank you for your help.

         

        Im not really wanting to do this and make a permanent change as I am concerned there will be repurcussions down the track with the original electronic clearing account.

         

        This is a payroll transaction that never went anywhere. It was a payment that was never made or recorded and It seems so inflexible now that this just cant be deleted like we were able to do in previous versions.

         

        Do I have any other options like record a journal entry to get rid of it out the electronic payments without making any changes to my setup?

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