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MYOB Announcements Update - May 2026

Mike_MYOB

Updated timings as of 11am AU 14/05

Hi all,

Good news regarding the planned downtime. We have been able to shrink this further to help minimise the disruption to customers.
This will be split by access to myaccount.myob.com and access to your software.

Software downtime for affected users:

2am - 5pm AEST Saturday

myaccount.myob.com outage for ALL users:

2am AEST Saturday - 1.00am AEST Monday

Original message below

Hi everyone, its been 3 months since my last update here so I wanted to make another post and keep everyone informed.

These changes are still ongoing, and after last weekends maintenance (and downtime) for some customers it is a good time for me to highlight this important work again.

Our original announcements were shared last December in relation to an improved My Account experience, a new look bill, and updated account payments & processing (you can revisit the details for SMEs here and Partners here).
Then in February, we began migrating user profiles to these new and improved experiences which prompted my previous reminder in Feb.

These migrations are still occurring.
Since February, we have been migrating users in small batches, processed overnight to minimise disruption. Each time, we aim to have this updated on our status page, which is why you will see that most days there is a notification for affected services.

As we head towards end of financial year for Australia, we recognise it's important that we complete this work asap and avoid any interruptions to customers through June and July, this means we are ramping up to complete work over the weekends for the rest of the May.

You can expect over the next 3 weekends until the end of May that we will be working hard to complete all remaining migrations and upgrades. If you are among those affected, you may experience a temporary service lockdown from late Friday until early Monday.

We appreciate you being on this journey with us as we build a better MYOB together. We believe these improvements will help you save time, reduce complexity, and achieve even more with our platform.

Thank you for your continued trust and partnership.

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Over-Boots

Mike, my issue is this. I requested an upgrade to Business Lite for my offline business Park Posts. This was done however I now realize this was an incorrect decision and I then requested an upgrade to Account Rite Plus. I accepted the quotation and I have been charged.

The upgrade email have been sent does not include the Park Posts file. I have advised

MYOB Team <myobteam@myob.com> case #03149380 on several occasions with no reply. I urgently need this upgrade to Account Rite Plus for my business Park Post. I have attached the upgrade email that has been sent which does not work.

Can you assist me urgently please.

Mike_MYOB

Hi @DuncanS , thank you for the feedback, I can see how frustrating this has been for you.

Not all MYOB partners have a dedicated partner manager and instead may have a team available to help instead. With no name showing in your dashboard, that indicates this may be the case for you.

You do have multiple dedicated partner support channels (Phone, Case, Livechat) available to you though which will all show in your partner dashboard as well after clicking the '?'.

I'm glad to hear that Tom was able to help with moving these files online for you

DuncanS

Mike,

As you, and MYOB, would know May/early June is the cutoff time for Tax Agents to lodge a Tax Return for the previous FY - probably the busiest timeperiod in the year for a Tax Agent.

Tax Planning also occurs in this time period - cutoff date for paying Super is say 18 June.

The AccountRight Conversion to Online Files also occurred in May and June - final day was 17 June. The Conversion did not go to plan as I could not locate a Partner Manager - the Call Centre in the Philippines gave me 2 names of people in Wellington NZ.

My Dashboard under Contact MYOB did not and still does not indicate the name of my Partner Manager.

I raised a Case with MYOB to determine who my Partner Manager might be.

My suggestion is that communication from MYOB mentions the Partner Manager's name and contact details.

In reply to my Case, Tom Carson contacted me and we are converting some 8 Files online (none of these Files have STP requirements. All files have quarterly BAS and the Q4 BAS is due in August - I have never used MYOB software to lodge a BAS as I give the Business Owner the ATO ICA.

It would have been appreciated my Partner Manager had taken the initiative and interest to make Contact and offered assistance when the AccountRight Conversion was announced.

Please advise Happy New Financial Year Duncan Smith

HaritageGB

Hi, am not sure but somehow some reports don't work any more, not sure if any one is experiencing the same problem or not.

BineBarDining

I have sent you a message through here and also on FB messenger. I contacted Live Chat this morning and got fibbed off again “they are looking into it”.

AmandaMYOB

Hey @Geoffy1

Another user has mentioned the same error in another thread. The advice provided by another community member at the time was to:

Setting up MYOB SE is very easy. Install MYOB SE onto the PC where your exsiting offline .myox files reside.

Then you must populate these to the "My Library" of your MYOB SE. First time, it will say you have no files. It gives you a prompt to select them. Use that to select your existing .myox offline file (location clarified at g) above) and it will be copied across to your MYOB SE library. Repeat this for every offline file.

From here on, for any new work, ONLY use your offline files that have been copied/populated inside your SE library. Do not use elsewhere.

You can use on a different PC with MYOB SE on it, but chance of error is very high. Solution for that is at d) above.

You can find the full thread here.

Geoffy1

Hi Mike

I downloaded server edition and all was fine for accessing offline files. I went back today and it doesn't work. I get a message SERVER UPDATE REQUIRED

Your account right 2026.3 but the server you're connecting to doesn't have that version installed

Also I had changed the icon so I could destinguish between SE and AR Premier

This whole process has been, and continues to be a nightmare

Geoff

Katie12

Were you able to resolve this? We are still in the same position (so 11 days with no access now) and despite many calls to MYOB and assurance each time it would be 24-48hrs we still can't access the file.

Are you able to let us know @Mike_MYOB or provide an alternative solution?

Katie12

@Mike_MYOB we are in the same position as those who haven’t been able to access their file since last Thursday (over a week now including a pay day). Hours and hours on the phone with no answer as to why or how to get it restored. How do we get this resolved?

NikkiParsons

I have been actively communicating with the MYOB Feedback team for over a week regarding the communication concerns raised here and, whilst the email issued at 5:03pm yesterday was later than ideal, it was at least a positive step in the right direction, @Mike_James .

I will admit I have been disappointed by some of the earlier responses received from the MYOB team on this forum, as I do not believe the operational impact on bookkeeping and payroll practices was initially fully appreciated.

Many of us work well outside standard business hours, including evenings and weekends, particularly during BAS and EOFY periods. Weekend access is not simply “optional catch-up time” for many practices — it forms part of normal operational capacity, staffing arrangements and compliance workflows.

The reality is that businesses continue operating outside 9am–5pm Monday to Friday, and customers are paying for access to software platforms on that basis.

BineBarDining

I am in the exact position. Have not had access since last Thursday, so now 9 days on 4 company files! This has brought my business to a halt. I have been on live chat and phone every day, up to 3 hours a day, and finally got an email yesterday to say they ran into unexpected problems and has to get another team involved. But still no timeframe. I too have been a customer of over 15 years, and am absolutely appalled at their sheer lack of communication and transparency with what is happening.

Mike_James

@Mike_MYOB , thanks to MYOB for the detailed email advices received yesterday. The text about in-product messaging did not include the word Browser, I'm hopeful this means that it will be sent to desktop users as well!

INTHEHILLS

I thought MYOB would know ATO due dates and taken that into consideration. Why would myob even consider doing maintence during a busy time on bas lodgements period being the month of May. Bookkeeper's extra workload is planned over these weekends to complete the ato date lodgement deadline. This extra work equals $$$. Receiving a message friday night before shut down, is to late, plans already in place weeks ago.

michaelr44

Our business has been unable to access our systems since last Friday, with no clear timeframe provided for when access will be restored.

After more than 15 years as a loyal MYOB customer, this experience has been extremely disappointing. The lack of communication and certainty has had a significant impact on our operations and ability to support our business effectively.

We understand that technical issues can occur, however transparency, timely updates, and customer support are critical during situations like this. Unfortunately, this experience may force us to reconsider our long-term relationship with MYOB.

NikkiParsons

Thank you for the update and for reducing the software outage window. That is appreciated. The reduced downtime this weekend even more so given the ATO is down for scheduled maintenance next weekend, just before BAS returns are due.

However, I do need to respectfully reiterate that outages of this scale should be proactively communicated directly to customers at least a week in advance with a clear and appropriately titled email communication.

Many bookkeeping and payroll practices do not regularly frequent the MYOB Community pages or continually monitor the status page, nor should they reasonably be expected to in order to become aware of significant operational impacts such as potential full weekend outages.

Weekend access is critical for many practices, particularly during BAS and EOFY periods, with payroll processing, staff working around family commitments, and compliance work often being completed outside standard business hours.

With adequate notice and clear communication, practices at least have the opportunity to:
– request timesheets earlier
– adjust workflows and staffing
– prioritise urgent compliance work
– proactively communicate with clients

The issue is not that maintenance is occurring — it is the short notice and reliance on users discovering critical information themselves through status pages or community posts amongst numerous other notifications.

Mike_MYOB

Thanks @jenniek , good feedback, I have updated the post now
My account refers to http://www.myaccount.myob.com where you can manage your account. This is separate to accessing your software/file.

jenniek

Hi @Mike_MYOB

Maybe an explanation about "My Account outage" - this means accessing MYOB - which means no one will be able to log in??

Mike_MYOB

Hi @Albare , not a dumb question, that would be a really useful thing for people to be able to check.
Unfortunately these are back end changes that will not show an obvious change in the software for customers to be able to verify this.

Albare

Maybe a dumb question : Is there any easy, quick way to know you have been migrated already and won't be effected?

Frankly having no access from a Friday to Monday in our case is the busiest time to use MYOB as we receive Friday, Saturday and Sunday orders all expected for a Monday delivery.

We don't use the browser version for anything apart from checking invoice status if they have been emailed as it's visible on the one page.....desktop just offers more features and always has.

Mike_James

PPS Please notify EVERYBODY of this plan, not just "those users who (will be) affected" the coming weekend.

Mike_James

PS Mike, Fridays is too late for users to make plans, which might include re-scheduling Friday's work. Bearing in mind that users lose the whole weekend.

Mike_MYOB

Thanks @Mike_James, I agree. We will also be looking at sending an email to those who are affected on Fridays, this is currently TBC, but I am advocating for it to happen.
AccountRight desktop does have the ability for in product messaging, but it is far less agile than doing this in browser. As we are working with short deadlines on these changes, publishing to AccountRight desktop isn't possible in this instance.

Mike_James

Hi @Mike_MYOB , thank you for this additional information. This needs to be publicised to every partner, bookkeeper and user asap, so that anyone expecting to work over the weekend can make plans. This forum post itself is just not going to reach enough people. Accountants and bookkkeepers aren't going to check every client file, but they would check any files they plan to work on, provided they know about the in-product messaging. And why browser-only - desktop can do in-product messages?

Mike_MYOB

Morning @Mike_James,

There is a small chance that migrations could fail, or need to be rolled back and re-attempted. So I cannot guarantee that a user who has experienced downtime will not have this happen again.

We will be sending an in product message (via browser only) on Fridays to notify the impacted users. I would recommend logging in via Browser on Friday afternoons to check the notification of whether you will be included in the weekend migration work.

Mike_James

@Mike_MYOB , does this mean that if users experienced downtime last weekend that this will NOT happen again to those users?

If it will/may/could happen again at any time, then all users have to expect that they will not be able to work on any of the next 3 weekends and plan their workload accordingly.