Forum Discussion

wendybookkeeper's avatar
wendybookkeeper
Experienced User
3 days ago

Bank deposits from Sep 30th not appearing in MYOB

Has anyone else had issues today with deposit funds appearing in the bank account, but not in MYOB?

Westpac had an outage earlier today, and I am wondering if this means that yesterday's deposits won't come into the September quarter in MYOB. Hoping someone has experienced this before & knows the answer.

The debit funds all appear to be there.

Many Thanks

  • Genreve_S's avatar
    Genreve_S
    3 days ago

    Hi wendybookkeeper,

     

    If there are delays or outages with bank feeds, they are usually specific to each case, so it's hard to provide a definite answer. Currently, there is no update regarding Westpac. Once the issue with the banking institution is resolved, you can create a support ticket from the My Account page if you still haven't received your bank feeds for those periods.

     

    Let us know if you need any other help.

     

    Thanks,
    Genreve

  • Jack023's avatar
    Jack023
    Experienced User
    3 days ago

    i'm also having the same issue, we bank with ANZ and all ok on the bank feed side but nothing coming through into myob this morning, i have just gone back in and it has brought one fund deposited on the 30th sept through but still waiting for many more, not sure if its just going to trickle through?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 days ago

    Hi wendybookkeeper,

     

    If there are delays or outages with bank feeds, they are usually specific to each case, so it's hard to provide a definite answer. Currently, there is no update regarding Westpac. Once the issue with the banking institution is resolved, you can create a support ticket from the My Account page if you still haven't received your bank feeds for those periods.

     

    Let us know if you need any other help.

     

    Thanks,
    Genreve

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