Forum Discussion

wendybookkeeper's avatar
wendybookkeeper
Experienced User
31 days ago

Bank deposits from Sep 30th not appearing in MYOB

Has anyone else had issues today with deposit funds appearing in the bank account, but not in MYOB? Westpac had an outage earlier today, and I am wondering if this means that yesterday's deposits wo...
  • Genreve_S's avatar
    Genreve_S
    30 days ago

    Hi wendybookkeeper,

     

    If there are delays or outages with bank feeds, they are usually specific to each case, so it's hard to provide a definite answer. Currently, there is no update regarding Westpac. Once the issue with the banking institution is resolved, you can create a support ticket from the My Account page if you still haven't received your bank feeds for those periods.

     

    Let us know if you need any other help.

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
30 days ago

Hi wendybookkeeper,

 

If there are delays or outages with bank feeds, they are usually specific to each case, so it's hard to provide a definite answer. Currently, there is no update regarding Westpac. Once the issue with the banking institution is resolved, you can create a support ticket from the My Account page if you still haven't received your bank feeds for those periods.

 

Let us know if you need any other help.

 

Thanks,
Genreve

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