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robyno8888's avatar
robyno8888
Experienced Cover User
5 years ago
Solved

Prepare Bank Deposit Memo

Hi

When I edit the MEMO in PREPARE BANK DEPOSIT and then go to reconcile the Bank Statement every deposit has defaulted to "Bank Deposit". This is very frustrating as it's useful to see at a glace who the dposit relates too instead of using the zooming arrow for more details. Total waste of time. Editing the memo always used to work - now it doesn't. Is there a fix I can do or do I need to wait until MYOB do the next update.

Thanks Robyn

  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi KDBA and robyno8888 

     

    As a former AccountRight user/bookkeeper I have seen this issue and it was caused by changing a transaction from the Prepare Bank Deposit window. For example - one transaction was entered twice, you click on the blue zoom arrow for one and delete it. Or if a transaction was entered as $100 and it should be $110, you click on the blue zoom arrow, the Receive Money window opens, you correct the amount and Record.  Both scenarios take you straight back to the Prepare Bank Deposit window, you change the memo and Record. The memo appears as Bank Deposit in the Reconcile Accounts window.

     

    The workaround that I found was to close the Prepare Bank Deposit window, open the Receive Money/Receive Payments window then delete or change transactions as necessary. Then reopen Prepare Bank Deposit and record the deposit. The memo will be correct in the Reconcile Accounts window.

     

    I understand it's not an ideal workaround but I found it better than deleting deposit transactions and re-recording. I have passed on your feedback to a Product Specialist.

     

    I'd be interested to know if this workaround works for you.

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  • KDBA's avatar
    KDBA
    Experienced Cover User
    5 years ago

    Yes, I have had this problem too for some time.

     

    I go into Prepare Bank Deposit & change the Memo to: "Let's See if This One Actually Works", hit record and then when I go into the "Reconcile Accounts" window - "Bank Deposit" appears as the memo.

     

    YET, sometimes, it will actually change the name to soemething other than Bank Deposit.  However this is VERY rare.

     

    This is most frustrating, especially have when you have the same amounts deposited on the same date....

     

    Makes you want to throw the computer accross the room....such a waste of time....

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      5 years ago

      Hi KDBA and robyno8888 

       

      As a former AccountRight user/bookkeeper I have seen this issue and it was caused by changing a transaction from the Prepare Bank Deposit window. For example - one transaction was entered twice, you click on the blue zoom arrow for one and delete it. Or if a transaction was entered as $100 and it should be $110, you click on the blue zoom arrow, the Receive Money window opens, you correct the amount and Record.  Both scenarios take you straight back to the Prepare Bank Deposit window, you change the memo and Record. The memo appears as Bank Deposit in the Reconcile Accounts window.

       

      The workaround that I found was to close the Prepare Bank Deposit window, open the Receive Money/Receive Payments window then delete or change transactions as necessary. Then reopen Prepare Bank Deposit and record the deposit. The memo will be correct in the Reconcile Accounts window.

       

      I understand it's not an ideal workaround but I found it better than deleting deposit transactions and re-recording. I have passed on your feedback to a Product Specialist.

       

      I'd be interested to know if this workaround works for you.

      • robyno8888's avatar
        robyno8888
        Experienced Cover User
        5 years ago

        Hi  Tracey My issue had nothing to do with deleting any transactions. It was purely recording Bank Deposits and editing the Memo so I could see who the deposits were for in the Bank Reconciliation.  Some days we might have more than one deposit for the same amount - so that was the frustrating part. Any way it seems to be working fine at the moment. Kind Regards Robyn

  • Theresa_D's avatar
    Theresa_D
    Former Staff
    5 years ago

    Hi robyno8888 

     

    Thanks for your post. Can you clarify which window you're making the selection and where it is not displaying properly? If I try to replicate I'm able to edit the Memo field.  If you can send screenshots (with private information covered) perhaps I can get a better idea of whats happening. 

     

    Thank you for your patience as I assist. 

    • robyno8888's avatar
      robyno8888
      Experienced Cover User
      5 years ago

      Thanks for the tip. It seems to be working fine now. Hopefully it continues. We have a lot of invoices for the same amounts - so yes when it's not working it is frustrating when you can't see at a glance who the deposit is for in the Bank Reconciliation. Cheers Robyn

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