Hi All :)
I am trying to print GL Ledger summary & Detail for a previous year and keep getting message "this report is not available for pre-conversion, pre-purge or pre-financial year periods. Is there anything I can do to retrieve these reports
Hi Clientservices1,
The error message indicates that the reports you're trying to generate include periods from before your file's conversion month, before purged data, or before the current financial year. It doesn't retain detailed transactional data for these periods in the current file.
If the data is from a pre-conversion period, it may be in your previous accounting software or manual records. For purged periods, review backup files saved before the purge. If you have a backup of the file from the relevant period, restoring it to a separate location can help you access the required reports.
If you need further assistance, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount.
Regards,
Sai
Thanks you Sai
