Forum Discussion

TransformG's avatar
2 months ago

MYOB Subscription payment

My direct debit failed for my MYOB subscription so I tried to login and pay the invoice but every time I try to pay the invoice it wont process the payment. Absolutely nothing happens when I click process. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi TransformG,

    Welcome to the Community Forum! 

    Are you logging in as the Administrator/Owner of the file? This could potentially be the issue. If you are already logged in as the Admin/Owner, I’d suggest clearing your browser's cache and history or trying a different browser. If the issue continues, feel free to reach out to our phone support team for further assistance. 

    Billing and account
    MYOB Support

    I hope this helps!

    Regards,
    Earl