Forum Discussion

Mytwodivas1975's avatar
Mytwodivas1975
2 years ago

Bank feeds and overpaid

We use account right, had a few problems with one of the payments I was trying to make and in the midst of the confusion I must have forgotten to delete one of the payments in the bank account. So I’ve accidentally paid it twice, there’s about 3 different payments in each transaction. I’ve applied the first payment to the correct invoices, how on earth do I deal with the Second payment in my bank feeds? Baring in mind there are 3 payments to different suppliers in one transaction?

Help

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Mytwodivas1975, 

     

    Thanks for posting your concern and welcome to the Community Forum. 

     

    I'm sorry to hear about the challenge you're facing in matching bank feeds with your account transactions, and I apologize for the delayed response. To clarify, bank feeds are generated directly from your bank and reflect your bank statement, while ledger transactions are recorded within the application.
     

    If your bank feed does not include a transaction that matches the duplicate payment, it would be advisable to delete the recorded payment in question since it appears to be inaccurate and never actually occurred.

     

    Please don't hesitate to provide further details or clarify the concern if my understanding of the issue is inaccurate.

    Regards,
    Earl

     

     

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