When I click on the Create Taxable Payments File in the TPAR section it doesn't load - just goes White screen and when you hit refresh it just goes back to the TPAR screen.
I've cleared my browser history/cookies/cache - and our IT Dept has check the browser issues.
Anyone have any ideas?
I've tried 2 other browsers (Firefox & Edge) and asked another staff member to try to create the report and it's not working.
Has MYOB had any issues with this lately?
Can you suggest anything else as the TPARs need to be lodged today.
Hey ftamyob,
I understand that you're still having issues lodging TPAR even after changing the web browser that you're using. As per checking on our end, there are no reported issues with lodging TPAR. Your concern with TPAR may require more information and investigation. Our live chat team is ready to assist you. To get through to a live chat agent, you will need to get in touch first with our virtual assistant, MOCA, through myob.com/support. If MOCA can't provide the help you need, our live chat team will take over from there.
Best regards,
Doreen
Was this ever resolved as I have exactly the same problem????
Hi LouE,
We aren't aware of any widespread issues with TPAR (Taxable Payments Annual Report) loading, but seeing that there are two of you experiencing this issue within a short period could indicate a potential problem. Please reach out to our support team so that they can investigate this with you. If they are unable to resolve it, they will escalate this internally for further investigation as a bug. You can reach them via live chat or by creating a case in myaccount.myob.com.
If you need any other help, don;t hesitate on creating a new thread in the forum.
Thanks,
Genreve
