Forum Discussion

nic-acc-addons1's avatar
nic-acc-addons1
Experienced User
7 years ago

Internal exception in the backend cloud api

Since update 2019.2.1. A lot of our customers are receiving "An exception was thrown that was not handled correctly. If this situation persists please contact developers@myob.com for further assistance."

 

This is starting to affect us greatly and our customers/myob customers are really upset. It can happen on any endpoint. And calling the endpoints (same url) a second time usually works.

 

Are you aware of the issue. And when will it be resolved.

2 Replies

Replies have been turned off for this discussion
  • MickDevine's avatar
    MickDevine
    Valued Cover User
    7 years ago

    We've had an increasing number of 500 Communication errors over the past couple of weeks. They are intermittent and sometimes an immediate retry will work. Sometimes retrying later will work. But it's frustrating for customers! MYOB are aware and are apparently investigating

     

    cheers, Mick

  • HelenB's avatar
    HelenB
    Former Staff
    7 years ago

    Hi nic-acc-addons1 

     

    Thanks for reaching out. I understand that the API Support Team are working with you on this issue. We will leave you to work with them directly to help you get this resolved.

     

    Thanks

     

     

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.