Forum Discussion

CamoSafety's avatar
2 years ago

Bank Account not Reconciling after each month

Yet again I have to back track and reconcile each month since end of Jan 31. Why are the monthly reconciles not being recorded when I reconcile.  Sit on the phone for hours....... so frustrating.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi CamoSafety,

     

    Thanks for your patience and your post.

     

    Generally, if we reconcile for any date period it will be recorded on the system and will be found on banking reconciliation reports. What we do is try to reconcile for this period and see if it records it and secure a screenshot then if for some reason it undoes the reconciliation we could reply to this post so we could further investigate the issue. 

     

    Please let us know if you need further assistance or if you have any other questions. 

     

    Cheers, 

    Genreve