Forum Discussion

carn0304's avatar
2 months ago

Bank Feed Auto matching

I currently have setting that has this feature switched off because the results that get using it are patchy and unreliable for my business. Regardless, I am getting transactions that are automatched! This effect has occurred recently, so I assume that a change has been made to MYOB Business Pro application to cause this. 

 

Suggestions would be appreciated

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi carn0304​,

    Thanks for the screenshot! There's no change that has been made in MYOB Business. If you have turned off the Bank Rules  and transactions are still being auto-matched, it might be worth clearing your browser's cache or trying a different browser. You can also visit our Managing rules help page for more information.

    If nothing happens, please reach out to our team directly so they can dig deeper. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl